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Oracle

Oracle E-Business Suite

Composite Score

7.7 /10

CX Score

7.9 /10

40 Reviews Write a Review

What is Oracle E-Business Suite?

Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user. Building on a 30-year history of innovation, Oracle E-Business Suite continues to deliver new application functionality and expand the capabilities of existing features while helping you gain all the benefits of Oracle Cloud. Oracle E-Business Suite is a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

Company Details

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Oracle E-Business Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle E-Business Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

Up 1
Since last award

94 Plan to Renew

Up 1
Since last award

81 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 80%
Conflict Resolution:: 81%
Strategy & Innovation:: 83%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle E-Business Suite?

1% Negative

14% Neutral

85% Positive

Pros

Respectful
Efficient Service
Effective Service
Transparent

Feature Ratings

Average 82

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Collaboration

Lead Management

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Also Featured in...

Discrete Manufacturing ERP

Translation missing: en.product_page.ratings.score 7.7

View Oracle E-Business Suite in this category (opens in a new tab)

Enterprise Resource Planning - Enterprise

Translation missing: en.product_page.ratings.score 7.4

View Oracle E-Business Suite in this category (opens in a new tab)

Accounting - Enterprise

Translation missing: en.product_page.ratings.score 7.1

View Oracle E-Business Suite in this category (opens in a new tab)

Oracle E-Business Suite Reviews

Role: C-Level
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2025

No longer a relevant solution

Likeliness to Recommend

5 /10

Pros

Over Delivered
Inspires Innovation
Respectful
Generous Negotitation

Cons

Inhibits Innovation
Vendor Friendly Policies
Less Fair

Deborah O.

Role: Finance
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

i am still getting to know it , but i have been 3

Likeliness to Recommend

7 /10

What differentiates Oracle E-Business Suite from other similar products?

the task assignment

What is your favorite aspect of this product?

the ability to monitor everything from your desk

What do you dislike most about this product?

the interface

What recommendations would you give to someone considering this product?

do a long pseudo testing

Pros

Efficient Service
Effective Service
Respectful
Acts with Integrity

Cons

Under Delivered
Inhibits Innovation
Less Productive

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2023

End-to-end business process automation

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

How We Deliver

Oracle E-Business Suite

What is Oracle E-Business Suite?

Company Details

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Awards & Recognition

Oracle E-Business Suite Ratings

80 Likeliness to Recommend

Up 1 Since last award

94 Plan to Renew

Up 1 Since last award

81 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Oracle E-Business Suite?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Discrete Manufacturing ERP

Enterprise Resource Planning - Enterprise

Accounting - Enterprise

Oracle E-Business Suite Reviews

No longer a relevant solution

Likeliness to Recommend

Pros

Cons

Deborah O.

i am still getting to know it , but i have been 3

Likeliness to Recommend

Pros

Cons

End-to-end business process automation

Likeliness to Recommend

Pros

Most Popular Oracle E-Business Suite Comparisons

Salesforce Sales Cloud

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Oracle CX Sales

Infor CRM

Oracle PeopleSoft CRM

Title

Up 1
Since last award

Up 1
Since last award

Up 1
Since last award

Feature Ratings

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Collaboration

Lead Management

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support