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Oracle CX Sales Logo
Oracle CX Sales Logo
Oracle

Oracle CX Sales

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Oracle CX Sales
8.5 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details


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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

6% Negative
6% Neutral
88% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Helps Innovate

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Oracle CX Sales Reviews

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Highly useful product with wide range of features!

Likeliness to Recommend

7 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Renata Y.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2021

Oracle CX Sales is outstanding and reliable

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

Operating in approximately one hundred and fifty countries around the world, oracle can be compared to a castle where information can be collected with this feature. Especially this mechanism is preferred by corporate companies and many government agencies. The biggest reason for this situation is that institutions and companies need to be able to store millions and even billions of data. Due to this necessity, a database was needed. The Oracle system is a well-established database mechanism that has the qualities to eliminate this need. It is possible to use this system even in large corporate companies, banks, hospitals, government institut

What is your favorite aspect of this product?

As well as being an advanced relational database management system, Oracle Database, like all relational database systems, ensures that a large amount of data is stored and accessed in environments with many users. Oracle database software is mostly used by corporate companies in the market. Oracle Databese, the database system used by everyone, consists of many tools, as well as providing the necessary environment for amateur or professional people in the field of application development to create easy and flexible applications, as well as for this situation to occur.

What do you dislike most about this product?

The data you will store is protected 24/7 and supported by maximum security features. By choosing Oracle Databese, you can perform the aforementioned transactions with peace of mind.

What recommendations would you give to someone considering this product?

Oracle database is the structure that we can transfer all the data to tens of thousands of people by keeping it securely. Basically, it takes place under the biggest projects in the world as database management. Since Oracle is the largest company after Microsoft, Oracle database is used for large projects around the world.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Fair
  • Over Delivered

Cons

  • Vendor's Interest First
  • Less Caring

Nijat S.

  • Role: Vendor Management
  • Industry: Shipping
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2021

Where to Use Oracle CX Sales

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

Operating in about 150 countries around the world, oracle can be compared to a castle where information is gathered. Especially this system is preferred by corporate companies and many government institutions. The biggest reason for this is that institutions and companies need to store millions or even billions of data.

What is your favorite aspect of this product?

Oracle brings together its Experience Cloud platform with marketing solutions from Oracle CX. Thus, it offers its services such as social media, call center, mobile and store contact points as a single main backbone.

What do you dislike most about this product?

Oracle, whose main focus is customer satisfaction and social communication management; With a less costly price than Salesforce, it may be more suitable for your business and your business budget. On the other hand, the dominance and growth rate of Salesforce in world markets should be considered. Whether Oracle can respond as accurately as Salesforce to major market fluctuations and movements in worldwide trade remains a big question mark.

What recommendations would you give to someone considering this product?

ENTERPRISE EDITION - This version has no processor, size, or data limitations. It includes all components of the Oracle Database and is quite expensive. This version is generally preferred by companies that need very high security or produce very important software and need high performance.

Pros

  • Efficient Service
  • Saves Time
  • Altruistic
  • Friendly Negotiation

Cons

  • Vendor's Interest First
  • Charges for Enhancements

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