Omnisend Customer Reviews 2024

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Omnisend

Composite Score

8.0 /10

CX Score

8.0 /10

31 Reviews Write a Review

What is Omnisend?

Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their audience and sales faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for online merchants of any size to sell more — all without the exaggerated cost. “Great marketing needs to be expensive” is a myth that 125,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.

Company Details

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Omnisend Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Omnisend.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Omnisend?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Security Protects
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Auto-Responders

Email Delivery

Segmentation

Campaign Management

Contact Database

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

A/B Testing

SPAM Compliance

Dynamic Content

Content Authoring

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

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Omnisend Screenshots

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Omnisend Reviews

Fantino M.

Role: C-Level
Industry: Recreation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2024

Loving desing when it is integrated in the Webpage

Likeliness to Recommend

9 /10

What differentiates Omnisend from other similar products?

No watermark. Good Desing. Intuitive fuctions.

What is your favorite aspect of this product?

Desing integrations

What do you dislike most about this product?

Some templates and some features.

What recommendations would you give to someone considering this product?

Excelents desings and intuitive features

Pros

Efficient Service
Respectful
Helps Innovate
Reliable

Gabriella S.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to Use and Effective. Too expensive in Rands.

Likeliness to Recommend

10 /10

What differentiates Omnisend from other similar products?

Automation is easy and reliable. Connects to Wordpress very effectively.

What is your favorite aspect of this product?

Automation thats made so easy.

What do you dislike most about this product?

That it counts my pending unpaid orders as paid orders. Therefore reporting is not accurate. This also results in the system thinking someone is a current customer when they are not. It is very expensive in Rands. I have requested a better price and it was rejected. You need smaller bundles that people can purchase. Top-Up emails.

What recommendations would you give to someone considering this product?

Find a cheaper SMS system that will integrate with Omnisend.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Arturo T.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great platform to ensure growth

Likeliness to Recommend

10 /10

What differentiates Omnisend from other similar products?

Ease of use, great capabilities and new features warranty.

What is your favorite aspect of this product?

Quick learning curve

What do you dislike most about this product?

Still has opportunities to improve integration with Shopify.

What recommendations would you give to someone considering this product?

If it's your first email marketing platform, don't waste time comparing, this will help you to start the business and later you'll notice that a migration to other platform won't be needed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Omnisend

What is Omnisend?

Company Details

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Omnisend Ratings

90 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Omnisend?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Email Delivery The ability to send email to large number of recipients at-scale.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2B

Omnisend Screenshots

Product reviews

Landing pages

Insightful reports

Outstanding workflows

Award-winning customer support

Award-winning customer support

Email & SMS list building tools

Omnisend for free

Easy-to-use email builder

Omnisend Videos

Omnisend

Omnisend Reviews

Fantino M.

Loving desing when it is integrated in the Webpage

Likeliness to Recommend

Pros

Gabriella S.

Easy to Use and Effective. Too expensive in Rands.

Likeliness to Recommend

Pros

Arturo T.

Great platform to ensure growth

Likeliness to Recommend

Pros

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Title

Feature Ratings

Auto-Responders

Email Delivery

Segmentation

Campaign Management

Contact Database

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

A/B Testing

SPAM Compliance

Dynamic Content

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support