Notion Customer Reviews 2026 | Project Management

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Notion

Composite Score

8.9 /10

CX Score

9.1 /10

170 Reviews Write a Review

What is Notion?

Notion AI is a connected assistant that helps you think bigger, work faster, and augments your creativity, right inside the functional workspace you’re already familiar with. Notion AI produces text responses based on user's questions and the current page context. Notion Ai can improve existing content, highlight text and select Ask AI. It can generate a summary or extract insights from a page, type /AI to view AI blocks, or ask Notion AI to write anything for you.

Company Details

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Awards & Recognition

Notion won the following awards in the Project Management - Enterprise category

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Product Impact
Conflict Resolution

Latest Award, 2026

1 Top Rated Capabilities

5 Top Rated Features

2025

Strategy and Innovation
Product Impact

2025

Notion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Notion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Notion?

1% Negative

4% Neutral

95% Positive

Pros

Trustworthy
Acts with Integrity
Transparent
Helps Innovate

Feature Ratings

Average 85

Collaboration

Document Management

Planning and Scheduling

Workflow Management

Hierarchical Task Management

Mobile Access

Time & Expense Tracking

Dependency and Milestone Tracking

Resource Management

Budget Management

Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

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Notion Reviews

Vikash M.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2026

Great software for aegncy management

Likeliness to Recommend

10 /10

What differentiates Notion from other similar products?

Notion have so much of templates to use and most of them are free to and notion has great number of features which others do not have.

What is your favorite aspect of this product?

its very easy to use, from day 1 i am using tamplates and their mcp connection to claude is great too now i do not have to do anything manually.

What do you dislike most about this product?

There is no specific thing i dont like, but they should give more access to individual account, it feel like we can only work on one workspace, we do can us multiple but account doesnt have much access.

What recommendations would you give to someone considering this product?

IF you are looking for an tool which manages everything in your agency or team then notion is perfect choice you should go for it

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Sunil K.

Role: Operations
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

Flexible all in one workspace that is powerful

Likeliness to Recommend

10 /10

What differentiates Notion from other similar products?

I think that notion stand out because it combines multiple tools like notes, tasks, databases, and documentation in one place. Instead of switching between different apps, everything can be organized inside a single workspace. The flexibility is also a big difference, as users can design pages and systems based on their own needs rather than following a fixed structure.

What is your favorite aspect of this product?

My best part about Notion is its flexibility. I can create my own system for managing notes, tasks, and projects exactly the way I want. It helps keep everything in one place, which makes it easier to stay organized and reduces the need to use multiple tools.

What do you dislike most about this product?

according to me one thing which don’t like is that it can feel slow when working with large pages or databases. It also takes time to understand how to use it properly, especially for new users. Without a clear setup, it can become messy and difficult to manage.

What recommendations would you give to someone considering this product?

I would recommend Notion to anyone who wants a flexible workspace, but it’s important to spend some time learning how to structure it properly. Starting with simple templates can help, and gradually customizing them will make the experience much better.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Sanket M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

integrated platform for engineering team

Likeliness to Recommend

10 /10

What differentiates Notion from other similar products?

integrates notes databases and project management into a single workspace.

What is your favorite aspect of this product?

easy to centrally manage technical documentation sops and architecture notes.

What do you dislike most about this product?

large enterprise setups may encounter performance and scalability limitations

What recommendations would you give to someone considering this product?

make it the primary platform for team documentation and knowledge management.

Pros

Reliable
Performance Enhancing
Effective Service
Inspires Innovation

How We Deliver

Events

Notion

What is Notion?

Company Details

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Awards & Recognition

Notion Ratings

90 Likeliness to Recommend

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Notion?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time & Expense Tracking Ability to track time for planning and estimating

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Resource Management Includes resource allocation, expense tracking, and resource planning.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Notion Reviews

Vikash M.

Great software for aegncy management

Likeliness to Recommend

Pros

Sunil K.

Flexible all in one workspace that is powerful

Likeliness to Recommend

Pros

Sanket M.

integrated platform for engineering team

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Document Management

Planning and Scheduling

Workflow Management

Hierarchical Task Management

Mobile Access

Time & Expense Tracking

Dependency and Milestone Tracking

Resource Management

Budget Management

Reporting

Vendor Capability Ratings

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support