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Nimble

Nimble

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Nimble
8.2 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details


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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative
4% Neutral
95% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Collaboration

87

Account and Contact Management

85

Lead Management

84

Sales Management

84

Analytics and Reporting

84

Telephony and Call Center Management

81

Marketing Management

81

Activity and Workflow Management

81

Customer Service Management

81

Quote Contract and Proposal

78

Mobile

75

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Ease of Data Integration

81

Breadth of Features

80

Vendor Support

78

Nimble Reviews

Jeffrey T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

The best way to manage contacts and communications

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

With Nimble, we can reach potential customers through multiple channels, like email and the web, more effectively. The intuitive design of Nimble's user interface has made it possible for us to collect accurate information from prospects found on social networks, contact with those prospects, and have meaningful conversations with them.

What is your favorite aspect of this product?

Nimble helps me keep track of and organize my customers, prospects, and contacts better. I'm thinking about putting something in place to keep in touch with people who attended the webinar and to provide some sort of follow-up. Nimble assists me in the management of my CRM as well as the demands of my sales. The most important weapon in my marketing armory is this, and I use it in a variety of methods.

What do you dislike most about this product?

Small businesses may have difficulty affording this software's hefty price tag. However, I feel that the price is worth the benefits. Wishing him well, I'd encourage him to browse the Internet for further information. Templates might be easy to find.

What recommendations would you give to someone considering this product?

We'd be able to accomplish a lot more with this program's help. We disseminated and clearly displayed the information to encourage regular use. Digital marketing firm Nimble shows why it is the best in the business.

Pros

  • Enables Productivity
  • Efficient Service
  • Security Protects
  • Helps Innovate

Cecil E.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Nimble is an amazing CRM.

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

I like that Nimble searches for social profiles after I add a brand new contact. It makes it easy to stay up with their LinkedIn activity. I also love the keep In Touch feature that enables me to calendar contact points and not miss out on an attainable connection. And therefore the group email is awesome! This app is really easy to find out and implement and has improved our business processes exponentially!

What is your favorite aspect of this product?

Everything! I particularly like how intuitive the interface is with a minimal learning curve. The combination with Microsoft workplace and different applications makes it simple to trace emails related to our client experience and interactions. I fancy the way that customers’ data is captured in an easy organized way which Nimble automatically creates the company as you create a new person inside the database. The interface looks superb and simply makes good sense.

What do you dislike most about this product?

The email templates feature could be a mess. The info is wrong and the management of templates is very dated. Managing pipeline stages is additionally cumbersome. The whole app appears stuck in time. I used it for the first time concerning ten years ago and it’s not increased much since then. I believe the founder has moved on to different interests.

What recommendations would you give to someone considering this product?

Jump in, head-first‼! You shall not go wrong by mistreatment Nimble. You shall notice it integrates with everything you wish for CRM. My solely question to you’d be: “Why didn’t you think of Nimble earlier?”

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Bellon M.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Nimble is an amazing tool with great support.

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble is extraordinarily straightforward to use and concentrates on your contacts, communications, and calendars. This is often 90% of what salespeople ought to be focused on! Nimble’ prospector App offers you the flexibility to create, edit, or view contact records on the fly from any place on the web. This is often significantly necessary since LinkedIn and Facebook have each removed API access to CRM products. With the edition of cluster messaging and email following … Nimble becomes an even additional versatile and valuable tool!

What is your favorite aspect of this product?

Nimble is customized in just about every way attainable for even the foremost sophisticated user and also their wants however works seamlessly “right out of the box” for those that aren’t searching for a time-consuming set-up and learning curve. It just works, and the ability to trace your emails is an absolute game changer! Nimble helps me keep organized with numerous segments of my CRM and promoting needs. It’s a vital piece of my marketing toolkit and comes in handy in such a lot of different ways too.

What do you dislike most about this product?

I’d wish to see the e-mail interface flushed out a little more with teams and labels. Reporting has improved however still features a ways to go, The today page will offer you most of the data you need to remain on top of things. Push email would be a plus.

What recommendations would you give to someone considering this product?

If you’re looking for something straightforward nevertheless powerful, I don’t know that you just will find a competitive product that may touch Nimble. Certainly, it’s price a close look!

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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