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Nimble

Nimble

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Nimble
8.2 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details


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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative
4% Neutral
95% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Collaboration

87

Account and Contact Management

85

Lead Management

84

Sales Management

84

Analytics and Reporting

84

Telephony and Call Center Management

81

Marketing Management

81

Activity and Workflow Management

81

Customer Service Management

81

Quote Contract and Proposal

78

Mobile

75

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Ease of Data Integration

81

Breadth of Features

80

Vendor Support

78

Nimble Reviews

Aliza T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Complete CRM and database management tool

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble works very well with the linkedin, gmail and other extensions

What is your favorite aspect of this product?

Pipeline reports gives a complete overview on the sales management process

What do you dislike most about this product?

bulk lead upload takes time, they should improve that as quickly

What recommendations would you give to someone considering this product?

if you are figuring out the a cheaper tool and best feature kind of crm and marketing automation tool, go with Nimble

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Naman S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Efficient Social & Marketing management by Nimble

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

Nimble interface is definitely quite intuitive and interactive for efficient social and marketing management for our business and improve the visibility and performance outcomes. I love the drop and drag embedded feature which enhances the overall CRM efficiency and working becomes quite smooth owing to this feature.

What is your favorite aspect of this product?

Managing and structuring contacts have become easiest after introduction of Nimble in the system. We have been able to gather better data and insights on sales and revenue generation intelligence with faster turnaround time for project run and completion. Integrating and streamlining all sales and marketing related routine line operations have been made smooth and hassle free after introduction of Nimble in our system.

What do you dislike most about this product?

No problem or hassle visualize at all. The working is fine without any issue

What recommendations would you give to someone considering this product?

Highly recommended product for all CRM users. please go for trial version first and understand its utility and customization features at its best before final buy

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Eileen J.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Smart and efficient CRM

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble goes beyond simple contact management. It uses artificial intelligence to automatically enrich contact profiles with relevant details. It offers powerful analytics tools that allow me to gain valuable insights into the performance of my activities. Encourages team collaboration by enabling shared access to customer information.

What is your favorite aspect of this product?

It allows me to simplify and streamline my daily tasks in administrative management. I love how I can access all of my contacts' relevant information in one place, which helps me be more efficient and productive.

What do you dislike most about this product?

As for what I dislike, I should mention that Nimble can be a bit overwhelming at first due to its wide range of functions.

What recommendations would you give to someone considering this product?

This is a solid and comprehensive customer relationship management tool. It has helped me improve the efficiency of my administrative activities, build stronger customer relationships and make more informed decisions based on hard data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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