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Nimble

Nimble

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Nimble
8.2 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details


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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative
4% Neutral
95% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Collaboration

87

Account and Contact Management

85

Lead Management

84

Sales Management

84

Analytics and Reporting

84

Telephony and Call Center Management

81

Marketing Management

81

Activity and Workflow Management

81

Customer Service Management

81

Quote Contract and Proposal

78

Mobile

75

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Ease of Data Integration

81

Breadth of Features

80

Vendor Support

78

Nimble Reviews

Matthew S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent CRM Software.

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

With the acquisition of Nimble, we were able to reach our customers via email or various social networks with a level of personalization and professionalism that could represent us. Currently, we believe this service is essential for our sales department as it provides very solid and good results. Through Nimble, you can monitor all the details of your sales and leads. For many participants, applying the method is simple and partially trivial.

What is your favorite aspect of this product?

Nimble is a potential tool that every marketing or sales professional would like to have, the service stands out for having a very high capacity to acquire and process data from various sources; its interface is highly customizable, its tracking function is easy to use; and the tool allows access to contacts via emails. This system has the distinct feature of seamlessly integrating with multiple social networks and allowing you to engage with your connections through them. I applaud your enthusiasm to engage with social media and your ability to stay in contact with customers and prospects.

What do you dislike most about this product?

The mobile application's functionality is really sluggish, which makes us uncomfortable and prevents us from working efficiently. I've also noticed that its pricing is extremely high in comparison to other choices, which, in general, limits many individuals. Nimble loses the ability to track sales opportunities and look for possible leads. We may be unable to construct the databases, particularly for the highly educated consumer retail project.

What recommendations would you give to someone considering this product?

I truly believe that Nimble is a wonderful instrument for significantly increasing any organization's sales; the service adjusts precisely to the demands of its users, and its level of operation is superb, Connect contacts from your email client or smartphone by downloading the toolbar. When you're satisfied and a member, add the contacts from other schemes.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Sandra H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Reliable CRM for customer management.

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

It is a CRM based on telecommunications, and the support system's contribution activates online customer relationship management and accelerates the entire impact of lead creation. Nimble primary functions are contact management and email monitoring. We found it incredibly simple to automatically add contact data from an email address or a contact identified in a web browser using Nimble. It is used by our marketing department to look for chances with potential clients. We have profited from the fact that we may remain reliable and promote our organization's marketing in an efficient and straightforward manner.

What is your favorite aspect of this product?

This software helps maintain interaction and establish proper communication between merchants and buyers. It has many interesting and informative widgets like B. Meeting description and time, and contact details that you can conveniently manage. It has its own options and is highly compatible with multiple email accounts. This is very important. You can link your company to people in a single database and use that database as a dashboard tool for communication. And a calendar. You can save your search for reuse. This is ideal for segment communication.

What do you dislike most about this product?

The basic structure and design are unsatisfactory and there is always ambiguity when it comes to tools. Navigation may not work and synchronization with the contact log may be interrupted. Task and tracking details may disappear, making it difficult to import lists of all kinds. Mobile applications aren't as good as some of us expect. It is highly recommended to improve it so that it works effectively from your mobile phone. If not, it seems to be a good CRM.

What recommendations would you give to someone considering this product?

It's a fantastic solution, and I highly suggest it to freelancers and corporations. It is inexpensive, and it can instantly link all of your contacts from your email account. It also provides free training videos, making it simple to understand. And if you run a small business and are searching for a CRM on a budget, Nimble can meet your needs without breaking the bank; it's incredibly user-friendly. Nimble is a highly recommended program for managing connections in a collaborative manner; you can also handle marketing via social networks.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Marc C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Helps build relationships with potential customers

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

The quantity of cloud storage provided by Nimble may be split into several cups under the same account. Nimble streamlines all of our work information and allows us to communicate with the rest of the team members in a much more direct manner. We utilize Nimble throughout the business to reach out to and capture new clients via email or social media, allowing us to stay in touch with them. Nimble allows us to gather vital and relevant information from new candidates via the networks in which they are involved, as well as to make direct contact with them. Excellent tool for saving time on things that we wish to complete.

What is your favorite aspect of this product?

This is a very modern CRM service that provides an overview of the entire sales process and workflow setup, allowing teams to stay connected to each other and to potential customers. Nimble helps you evaluate each interaction according to specific, fully customized criteria and helps you know if one of your customers is at a good commercial level. One of the main benefits of a company is that it attracts new potential customers to contribute to the goals of the organization. Significantly saves time to perform functions and productively streamlines all work processes. It has a good flow of communication between the customer and the seller.

What do you dislike most about this product?

Tasks cannot be established based on work quotas that must be reached in order to proceed, not even in terms of information that must be communicated through a certain channel funnels or contacts that must be updated. The analytic system's capacity to produce papers in numerous forms must be improved; else, sharing and distributing information would be challenging. Because it is a very productive and vital instrument in an organization's operations, it also has an extraordinarily expensive cost, which precludes all firms from employing it.

What recommendations would you give to someone considering this product?

Nimble benefits from its social network connection since it allows you to reach clients if you don't have any other contact information. We suggest it since we utilized it to collaborate with Twitter and the outcomes were quite beneficial. It is a wonderful alternative to integrate into an organization's operations. Because of its vital role of continually updating connections via social networks and emails, and gathering pertinent data to incorporate them into the organization's aims and operations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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