NICE Workforce Management

What is NICE Workforce Management?

NICE WFM 7.0 adds new capabilities to the existing capabilities to make the most used WFM solution on the market even more powerful. From single sites to global omni-channel enterprises, call centers of all sizes are leveraging NICE WFM to gain visibility across the front and back offices, optimize scheduling and automate time-consuming process tasks. More versatile, accurate and reliable than any workforce solution to date, it engages employees and empowers your teams like never before.