Netsurion Customer Reviews 2024

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Netsurion

Composite Score

7.3 /10

CX Score

7.5 /10

25 Reviews Write a Review

What is Netsurion?

Netsurion Managed XDR delivers both the technology and expertise you need to succeed. Our Open XDR platform unifies your existing security telemetry to deliver wider attack surface coverage and deeper threat analytics resulting in greater security visibility. Our SOC does the heavy lifting for you of proactive threat hunting, event correlation and analysis, and provides you with guided remediation. The result is a force multiplier that allows your IT team to be confident and in control again while also maximizing all of your cybersecurity investments.

Company Details

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Netsurion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Netsurion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

81 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Netsurion?

0% Negative

24% Neutral

76% Positive

Pros

Respectful
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 75

24/7/365 Security Monitoring

IOC Focus and Management

Standardized Playbooks

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Use of ML

Vulnerability Management

Technology Management

Use of the MITRE ATT&CK Framework

Incident Management

Risk Scoring & Remediation Act

Vendor Capability Ratings

Average 79

Vendor Support

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Extended Detection & Response

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Netsurion Reviews

Ian H.

Role: Information Technology
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Great support with implementation and great SOC.

Likeliness to Recommend

9 /10

What differentiates Netsurion from other similar products?

They have been able to detect pen tests as well as real attack threats. We have a monthly review with them and the attention to detail is great. In addition, they have a great way of cutting through the noisy details and getting down to the real threats and actions we should be taking.

What is your favorite aspect of this product?

Hands down it is the SOC managed services. I would recommend using them if you do not have a dedicated person to manage the SIEM for your organization. We have been using them for 18 months and I see them as an extension of our IT department.

What do you dislike most about this product?

Some of the integrations and graphing can be difficult. However, with saying that, they have been able to integrate and chart/graph everything that we have asked. The tool can be challenging for companies that do not have dedicated SIEM personnel. I do wish the elastic search was a bit quicker when querying data going back months, but I have yet to find a SIEM that can do this "quickly" when looking at millions or billions of log entries.

What recommendations would you give to someone considering this product?

As stated in the previous two comments. I highly recommended getting the manage services and SOC. They have been able to detect many threats that were both false positives and real threats. Each time they were able to determine the validity and only alerts us immediately of the real threats.

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Very helpful to us!!

Likeliness to Recommend

8 /10

Pros

Trustworthy
Effective Service
Saves Time
Helps Innovate

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Great product and vendor!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

How We Deliver

Netsurion

What is Netsurion?

Company Details

Need Assistance?

Netsurion Ratings

86 Likeliness to Recommend

81 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Netsurion?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Use of ML Provide analytics and other advanced technologies to correlate data, assign priority to alerts, and provide business context for evaluating security incidents.

Vulnerability Management Discover and fix vulnerabilities in the system.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Extended Detection & Response

Netsurion Reviews

Ian H.

Great support with implementation and great SOC.

Likeliness to Recommend

Pros

Very helpful to us!!

Likeliness to Recommend

Pros

Great product and vendor!

Likeliness to Recommend

Pros

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Title

Feature Ratings

24/7/365 Security Monitoring

IOC Focus and Management

Standardized Playbooks

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Use of ML

Vulnerability Management

Technology Management

Use of the MITRE ATT&CK Framework

Incident Management

Risk Scoring & Remediation Act

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training