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Netsurion

Netsurion

Composite Score
6.7 /10
CX Score
7.2 /10
Category
Netsurion
6.7 /10

What is Netsurion?

Netsurion Managed XDR delivers both the technology and expertise you need to succeed. Our Open XDR platform unifies your existing security telemetry to deliver wider attack surface coverage and deeper threat analytics resulting in greater security visibility. Our SOC does the heavy lifting for you of proactive threat hunting, event correlation and analysis, and provides you with guided remediation. The result is a force multiplier that allows your IT team to be confident and in control again while also maximizing all of your cybersecurity investments.

Company Details


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Netsurion Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

71 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Netsurion?

0% Negative
19% Neutral
81% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 53

One-click Remediation

75

Standardized Playbooks

75

IOC Focus and Management

75

Risk Scoring & Remediation Act

75

Technology Management

67

Vulnerability Management

63

Simplified Automation and Integration

50

24/7/365 Security Monitoring

50

Use of the MITRE ATT&CK Framework

50

Prevention

50

Real-Time Threat and Anomaly Detection

38

Vendor Capability Ratings

Average 80

Vendor Support

88

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

83

Business Value Created

81

Usability and Intuitiveness

79

Ease of Implementation

77

Quality of Features

77

Product Strategy and Rate of Improvement

76

Ease of Data Integration

75

Availability and Quality of Training

74

Netsurion Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Fantastic. ! Easy to use for monitoring.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paula A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Absolutely friendly to use. I recommend it.

Likeliness to Recommend

8 /10

What differentiates Netsurion from other similar products?

Really intuitive and reliable.

What is your favorite aspect of this product?

Friendly to use.

What do you dislike most about this product?

Sometimes you prefer to use a product that has been in the market for more years.

What recommendations would you give to someone considering this product?

It’s worth it! New application but really useful.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Effective Service

Joseph S.

  • Role: C-Level
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

They just didn't keep up with their competition.

Likeliness to Recommend

4 /10

What differentiates Netsurion from other similar products?

They haven't kept up with the technology in this area, and they were purchased by another company that clearly wants to dismantle their old technology. Great people to work with, and at one time, Netsurion was a top performer in this area. Now, their competition has moved beyond them by a significant amount. I thought the sales team was great, and their pricing and contract process was respectable and fair. They demonstrated they wanted me as a client, it just isn't a good fit any longer.

What is your favorite aspect of this product?

At one time, it was the technology leader in this area.

What do you dislike most about this product?

Other solutions in this vertical outperform them on features and function.

What recommendations would you give to someone considering this product?

I would consider that they are great people to work with, but their technology isn't up to the competition. Make sure that you are comparing features and function before you continue discussions.

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features

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