What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Client Friendly Policies
- Transparent
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Activity and Workflow Management
Sales Management
Lead Management
Analytics and Reporting
Customer Service Management
Telephony and Call Center Management
Account and Contact Management
Marketing Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Vendor Support
Ease of Implementation
Ease of Data Integration
Quality of Features
Availability and Quality of Training
NetSuite CRM Reviews
Daniel V.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2025
First CRM implementation - good product!
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Oracle's backbone really stands out with Netsuite. As long as you have a great implementation team - this product will serve most any need that a business would need.
What is your favorite aspect of this product?
Ease of use and the quality of the end product. Like many CRMs, this can have a steep learning curve. But once that's done - it's a solid and effective tool to manage business.
What do you dislike most about this product?
Implementation (like many CRM systems) can be a bear - and this one is no different. What we thought would be a complex, but achievable process ended up ballooning in scale and taking much longer to achieve. However, it was achievable and the end product is very good.
What recommendations would you give to someone considering this product?
Know the timeline for implementation and be very specific in your planning steps. It's hard to "switch streams" if you discover something was wrong at the beginning.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Efficient Service
- Under Delivered
Mansurah A.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jun 2025
Powerful, Scalable, but Demands Planning
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM stands out because it: Combines CRM and ERP in one platform Offers real-time data sharing across departments Supports global operations (multi-currency, multi-language) Tracks the full customer lifecycle from lead to payment Provides strong customization and automation Integrates with e-commerce tools natively In short: It's ideal for businesses needing a unified system for sales, finance, and operations.
What is your favorite aspect of this product?
My favorite part about NetSuite is its all-in-one platform that unifies CRM and ERP, allowing real-time visibility and seamless data flow across the entire business.
What do you dislike most about this product?
its high cost, complex setup, steep learning curve, and reliance on expert support for customizations.
What recommendations would you give to someone considering this product?
ensure it's a good fit for your business size, budget for expert setup, invest in training, and start with core features before expanding. Proper planning and support are key to success.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Powerful CRM for SMBs.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Built-in Email marketing allows us to send to send marketing emails from the application itself, embedded templates are quite satisfactory. New pipelines can be directly created using the previously saved searches. Estimation and reporting can be customized as per the Org needs. Marketing list import feature is quite intuitive & supports various formats.
What is your favorite aspect of this product?
It facilitates sales automation using inbuilt NS workflows. Various innovative features such as ClickToCall & Optimized field recording in forms, are quite helpful & save time.
What do you dislike most about this product?
Various features are present in the package but are underutilized or unutilized, there's a lack of tutorials & even their support team was mostly unware.
What recommendations would you give to someone considering this product?
The setup experts are not usually aware about detailed pipelines & forecasting tools of the product, you'll need to figure out most of it on your own.
Pros
- Helps Innovate
- Reliable
- Respectful
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Wastes Time
