What is Navan?
Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
3
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Navan?
Pros
- Security Protects
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications/Alerts/Updates
Bank/Credit Card Integration
Policy Configuration/Implementation
Expense Management
AI Driven Personalization
Self-Service
Risk Management
Expense Automation
Sustainability Reports
Mobile
Travel and Accommodation Booking
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Navan Reviews
Gabe O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Frustrating and unnecessary middleman
Likeliness to Recommend
What differentiates Navan from other similar products?
Have not used other similar products.
What is your favorite aspect of this product?
The interface is clean and easy to use.
What do you dislike most about this product?
The interface looks nice but the product is broken and extremely frustrating. Customer service is somewhat friendly (depending on the agent), but not empowered to make things right. Navan is an unnecessary middleman that makes travel difficult, time-consuming, and almost impossible to make self-serv customizations.
What recommendations would you give to someone considering this product?
If you are booking many flights a week with different airlines for business use and you DO NOT have to change the flights than Navan would probably be helpful. Otherwise steer clear and whatever you do, do not use it for personal use.
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Lwandile M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
The product is very user friendly and efficient
Likeliness to Recommend
What differentiates Navan from other similar products?
User friendly and ethical
What is your favorite aspect of this product?
Effective and saves costs
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
It is easy to use and setup
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rashpal S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
Navan is awesome!!
Likeliness to Recommend
What differentiates Navan from other similar products?
Seamless to use product Very intuitive Adds so much value in terms of expense management Great for managing expectations especially when travel can be full of delays Staff are great online chat
What is your favorite aspect of this product?
Mobile app is the best, so easy to use and helps a lot if you travel a lot. Almost like having a travel manager on your phone!
What do you dislike most about this product?
Nothing to note of at the moment. Clearly Navan have a great product roadmap and I see enhancements frequently.
What recommendations would you give to someone considering this product?
This is great as a service/ product. It will help hugely if you have travel and expense management challenges. The app is great the company credit card is great and the service is 100%.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Saves Time
