What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Client Friendly Policies
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Backup Automation
Replication for Long Term Storage and Disaster Recovery
Application Awareness
Backup of Cloud Based Data
Backup Monitoring and Reporting
Physical Backup for Multiple Platforms
Virtual Machine Backup
Replication for High Availability
File Explorer Granular Restore
Deduplication Implementation
Integration With Storage Arrays
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Vendor Support
Availability and Quality of Training
Also Featured in...
MSP360 Managed Backup Screenshots
MSP360 Managed Backup Videos
MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
web panel
image-based backup wizard
file backup wizard
cloud storages
MSP360 Managed Backup Reviews
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Excellent choice for company backups
Likeliness to Recommend
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Saves Time
Elliot V.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Aug 2024
Intuitive and cloud-based product
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
MSP360 Managed Backup's main feature is the review on a web platform hosted in the cloud from which to centralize all endpoints
What is your favorite aspect of this product?
MSP360 Managed Backup's main feature is the review on a web platform hosted in the cloud from which to centralize all endpoints
What do you dislike most about this product?
Little customization of the portal and its backup agent
What recommendations would you give to someone considering this product?
A fantastic product, which you should try, since you can manage all the backups without having to stop the business operation
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robert G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
key features and capabilities
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
Multi-Tenant Architecture: Robust multi-tenant capabilities allow MSPs to manage backup services for multiple clients from a single centralized console. Broad Cloud Storage Support: Supports a wide range of cloud storage providers, giving users more flexibility in choosing the platform that best fits their needs.
What is your favorite aspect of this product?
I'm a big fan of the automated backup testing feature. Regularly validating the integrity and recoverability of backup data gives me a lot of confidence in the reliability of the solution. It's a proactive approach that helps prevent unexpected restore failures down the line.
What do you dislike most about this product?
Backup Performance Optimization: In some cases, I've encountered slightly slower backup speeds compared to some other cloud backup solutions, particularly for larger datasets. Continued investments in backup engine optimizations, network acceleration technologies, and bandwidth management could help address any performance bottlenecks.
What recommendations would you give to someone considering this product?
Scope of Integrations: While MSP360 Managed Backup does integrate with various RMM tools, I feel the breadth of third-party integrations could be expanded further. Tighter integrations with popular business applications, productivity suites, and other IT management platforms would help streamline workflows and make the solution more seamless within an MSP's existing technology stack.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
