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MSP360

MSP360 Managed Backup

Composite Score

8.4 /10

CX Score

8.3 /10

14 Reviews Write a Review

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Disaster Recovery Orchestration category

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Strategy and Innovation
Service Experience
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

9 Top Rated Features

2025

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

2
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

0% Negative

7% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Managed Services Offering

Status Reporting

Data Replication

Data Encryption

Scripted DR Execution

DR Testing

Continuous Data Protection

Immutable Backups

Embedded Cybersecurity

Integration with Security Software

AI-Enabled Support

Vendor Capability Ratings

Average 94

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Also Featured in...

Enterprise Backup

Score 8.8

View MSP360 Managed Backup in this category (opens in a new tab)

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Vipin G.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2026

Secure & Reliable Backup Solution for MSPs

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Provides reliable & secure backup solution & great UI dashboard experience as well. What makes it diffrent from the other similar available products is it's technical ability & features listed. The File level backup feature makes it more reliable & easy to manage. Also the App support makes it more efficient.

What is your favorite aspect of this product?

The most favorite aspect I like about the product is SAAS backup & easy integration options available. The Object lock security feature is one of the best thing I found in MSP360. Also GFS Retention policy is what it makes diffrent & key.

What do you dislike most about this product?

The only thing I dislike about the tool is retrival of large backup files.

What recommendations would you give to someone considering this product?

If you're looking for a complete reliable 360 backup solution for your organization that can cover all key features you can consider MSP360 Backup. I highly recomment it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chandan Y.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Managed Backup Solution | MSP360

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP 360 provide a fully fledged Backup solution, also it gives a remote monitoring and patch management solution along with remote controlling capability in a single console

What is your favorite aspect of this product?

The backed-up data is fully secured and it maintains DATA integrity.

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

Absolutely yes, since it provides very good backup features along with restore capability supporting multiplatform either from source as endpoint to destination with multiple storage integration options.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Kimberly C.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Secure and affordable backups

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Managed Backup offers flexible cloud storage compatibility, centralized management, and cost-effective pricing, making it a versatile solution for MSPs and IT departments seeking reliable, scalable backup services.

What is your favorite aspect of this product?

My favorite aspect of MSP360 Managed Backup is its flexibility in integrating with multiple cloud storage providers, giving users the freedom to choose the most suitable and cost-effective option for their needs.

What do you dislike most about this product?

What I dislike most about MSP360 Managed Backup is its learning curve for new users, as the interface and settings can be a bit complex to navigate without prior experience or support.

What recommendations would you give to someone considering this product?

I’d recommend starting with the free trial to explore its features, ensuring compatibility with your preferred cloud storage. Also, invest time in training or support to overcome the initial learning curve.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

MSP360 Managed Backup Ratings

97 Likeliness to Recommend

2 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Managed Services Offering In addition to the software service, managed services can be purchased from the vendor.

Status Reporting Generate reports summarizing protected systems, DR configuration (e.g., protection groups), recovery results, and so on.

Data Replication Replicate data and system images to a secondary site to support recovery.

Data Encryption Encrypt data in flight and at rest.

Scripted DR Execution Script the failover to the DR environment based on recovery requirements (criticality, RTOs, RPOs).

DR Testing Enable non-disruptive DR testing. E.g. simulate DR in a bubble network.

Continuous Data Protection For selected systems, changed data is replicated continuously to enable near-zero data loss (i.e., less than 30 seconds).

Immutable Backups Configure selected backups to be immutable (can't be deleted or altered).

Embedded Cybersecurity Cybersecurity features including anomaly detection (for source data and backups), four eyes principle (require 2 administrators to approve changes), and threat

Integration with Security Software Service will integrate with existing security systems, like firewalls, SOAR, SIEM, endpoint security, key management, encryption management, other security tool

AI-Enabled Support Includes AI-enabled features such as an AI assistant, AI-generated analytics, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Enterprise Backup

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Vipin G.

Secure & Reliable Backup Solution for MSPs

Likeliness to Recommend

Pros

Chandan Y.

Managed Backup Solution | MSP360

Likeliness to Recommend

Pros

Kimberly C.

Secure and affordable backups

Likeliness to Recommend

Pros

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2
Since last award

3
Since last award

Feature Ratings

Managed Services Offering

Status Reporting

Data Replication

Data Encryption

Scripted DR Execution

DR Testing

Continuous Data Protection

Immutable Backups

Embedded Cybersecurity

Integration with Security Software

AI-Enabled Support

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features