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MSP360

MSP360 Managed Backup

Composite Score

8.7 /10

CX Score

8.6 /10

11 Reviews Write a Review

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

99 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 91

Cloud Hosting

100

Analytics and Reporting

Managed Services Offering

Data Encryption

Bandwidth Utilization Management

Data Replication

Compliance Monitoring

DR Orchestration

Protection Groups

DR Testing

Variable RPOs

Vendor Capability Ratings

Average 95

Ease of Implementation

100

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Backup and Availability

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MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Kimberly C.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Secure and affordable backups

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Managed Backup offers flexible cloud storage compatibility, centralized management, and cost-effective pricing, making it a versatile solution for MSPs and IT departments seeking reliable, scalable backup services.

What is your favorite aspect of this product?

My favorite aspect of MSP360 Managed Backup is its flexibility in integrating with multiple cloud storage providers, giving users the freedom to choose the most suitable and cost-effective option for their needs.

What do you dislike most about this product?

What I dislike most about MSP360 Managed Backup is its learning curve for new users, as the interface and settings can be a bit complex to navigate without prior experience or support.

What recommendations would you give to someone considering this product?

I’d recommend starting with the free trial to explore its features, ensuring compatibility with your preferred cloud storage. Also, invest time in training or support to overcome the initial learning curve.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marco B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Perfect for white labeling a back up service.

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

End to end, as a reseller of MSP backup solutions we have everything in one place. A true one stop shop.

What is your favorite aspect of this product?

Automated self service setup for clients.

What do you dislike most about this product?

Everything is good. If they did our marketing for us or brought us customers we'd be in heaven.

What recommendations would you give to someone considering this product?

Don't look anywhere else. Everything you need is right here.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Excellent backup software

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

The platform offers extensive options for customization, including the ability to choose between various storage solutions (local, cloud, hybrid). This flexibility allows it to adapt to different business needs and infrastructures.

What is your favorite aspect of this product?

MSP360 covers a wide range of backup needs, from file-level to full system backups and bare-metal restores. It also supports various operating systems and applications, making it versatile for different environments.

What do you dislike most about this product?

he cost structure can be difficult to decipher, especially for businesses trying to budget for backup solutions. This might require careful planning to avoid unexpected expenses.

What recommendations would you give to someone considering this product?

Asses your backup needs. Understand the size and scope of the data you need to back up. If you're dealing with large datasets, test the platform's performance during trials to ensure it meets your expectations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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MSP360 Managed Backup Ratings

99 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Managed Services Offering In addition to the software service, managed services can be purchased from the vendor.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Bandwidth Utilization Management The solution can reduce bandwidth usage by controlling uplink and downlink traffic on certain websites and time-based policies.

Data Replication Replicate data and system images to a secondary site to support recovery.

Compliance Monitoring Ability to ensure that automated tasks and processes comply with regulations, standards, and/or policy.

DR Orchestration Script the failover execution to the DR environment.

Protection Groups Define groups of applications/systems based on criticality or interdependency that are recovered as a group.

DR Testing Ability to execute non-disruptive DR testing e.g. simulate DR in a bubble network.

Variable RPOs Support a range of restore points e.g. low RPO for critical data, longer RPO for less critical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Backup and Availability

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Kimberly C.

Secure and affordable backups

Likeliness to Recommend

Pros

Marco B.

Perfect for white labeling a back up service.

Likeliness to Recommend

Pros

David C.

Excellent backup software

Likeliness to Recommend

Pros

Title

Feature Ratings

Cloud Hosting

Analytics and Reporting

Managed Services Offering

Data Encryption

Bandwidth Utilization Management

Data Replication

Compliance Monitoring

DR Orchestration

Protection Groups

DR Testing

Variable RPOs

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement