MSP360 Managed Backup Customer Reviews 2024

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Client Friendly Policies
Reliable
Trustworthy

Feature Ratings

Average 89

Backup Automation

93

Replication for Long Term Storage and Disaster Recovery

91

Application Awareness

90

Backup of Cloud Based Data

90

Backup Monitoring and Reporting

89

Physical Backup for Multiple Platforms

88

Virtual Machine Backup

88

Replication for High Availability

87

File Explorer Granular Restore

87

Deduplication Implementation

87

Integration With Storage Arrays

86

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

89

Ease of IT Administration

88

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Breadth of Features

84

Vendor Support

83

Availability and Quality of Training

79

Also Featured in...

Disaster Recovery as a Service

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MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Maurizio P.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

MSP360 offers robust backup and recovery

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 provides a scalable and reliable backup solution for businesses of all sizes, safeguarding critical data from loss or corruption

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Price, need to include cell phone backup

What recommendations would you give to someone considering this product?

Test to check what the differences are

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Joe D.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use, cheap and does the job.

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

This product has a small footprint and works very well. I have been using this product since it was cloudberry and it is incredibly cost effective and easy to use.

What is your favorite aspect of this product?

The cost to backup a full Vmware environment and ease of use.

What do you dislike most about this product?

To me there is not anything to dislike

What recommendations would you give to someone considering this product?

If you are looking for a cost effecting backup strategy that is easy to manage and just does the job this is the way to go. There may not be as many bells and whistles as Veeam but if the extras are not necessary this is 100% the way to go.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kirk M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Hidden gem of backup. Punches way above its weight

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 has most of the features of the "big backup vendors" with none of the hassle. I have used products ranging from BackupExec, Veeam, vRanger, and many more. MSP360 provides essentially all the features our customers need without all the hassle all in one cheap centrally managed package.

What is your favorite aspect of this product?

MSP360 are continually adding new features that help reduce cloud storage costs such as deduplication, new backup formats, encryption, and immutable backups.

What do you dislike most about this product?

The backend API is not feature complete for end-users. That doesn't mean the software itself isn't complete just that home made automations might miss out on some features.

What recommendations would you give to someone considering this product?

Sign up for a demo, you will be impressed with how easy it is to use and the breadth of features.

Pros

Performance Enhancing
Trustworthy
Unique Features
Respectful

How We Deliver

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

MSP360 Managed Backup Ratings

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery as a Service

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Maurizio P.

MSP360 offers robust backup and recovery

Likeliness to Recommend

Pros

Joe D.

Easy to use, cheap and does the job.

Likeliness to Recommend

Pros

Kirk M.

Hidden gem of backup. Punches way above its weight

Likeliness to Recommend

Pros

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Title

Feature Ratings

Backup Automation

Replication for Long Term Storage and Disaster Recovery

Application Awareness

Backup of Cloud Based Data

Backup Monitoring and Reporting

Physical Backup for Multiple Platforms

Virtual Machine Backup

Replication for High Availability

File Explorer Granular Restore

Deduplication Implementation

Integration With Storage Arrays

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training