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MSP360

MSP360 Managed Backup

Composite Score

9.0 /10

CX Score

9.2 /10

66 Reviews Write a Review

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Enterprise Backup category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Product Impact

2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Effective Service
Saves Time

Feature Ratings

Average 88

Auto-Discovery

100

Continuous Data Protection

100

Immutable Backups

100

Backup Verification and Testing

100

Embedded Cybersecurity

100

Infrastructure as a Service

100

Application Data Consistency

100

PaaS Protection

100

Containers Protection

100

SaaS Protection

100

Physical and Virtual Machines Protection

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Disaster Recovery Orchestration

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MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Donald B.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Product works great for MSP providers

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Customer Service, quick customer service, well balanced price.

What is your favorite aspect of this product?

Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,

What do you dislike most about this product?

more file restore options

What recommendations would you give to someone considering this product?

Great Product run a file back up aswell as a image and your golden

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Transparent
Less Friendly Negotiation

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2024

MSP360 is a great solution for MSPs

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Sanket K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2026

Why to worry when MSP360 is here

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 has won our backup team. Seamless integration, always happy and available support, faster backups, all the time available backup, easy to manage, very less downtime in case of disaster.

What is your favorite aspect of this product?

Backups are fast. Support is very reliable and helpful. We can simply count on them in case of any issues. Also the training content is very helpful.

What do you dislike most about this product?

Precisely nothing to dislike as it has all the features we wanted in our company

What recommendations would you give to someone considering this product?

Easy to use, ease of access, simple GUI, Round the clock support function, backup are fast, also recovery is very fast

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Events

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

MSP360 Managed Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Discovery Automatically discovers physical and virtual machines as they come online, move, or change, and adds them to existing backup/replication schedules based on pre-

Continuous Data Protection For selected systems, changed data is replicated continuously to enable near-zero data loss (i.e., less than 30 seconds).

Immutable Backups Configure selected backups to be immutable (can't be deleted or altered).

Backup Verification and Testing Verifies backups (e.g., completion, accuracy, not corrupted) and enables non-disruptive restore testing (e.g., in a non-production environment).

Embedded Cybersecurity Cybersecurity features including anomaly detection (for source data and backups), four eyes principle (require 2 administrators to approve changes), and threat

Infrastructure as a Service Protects IaaS workloads in public cloud environments (e.g., Azure, AWS, GCP).

Application Data Consistency Ensure recovered transaction data is in sync across relevant applications.

PaaS Protection Protects PaaS workloads in public cloud environments (e.g., Azure, AWS, GCP).

Containers Protection Protects workloads in container environments (e.g., Docker, Kubernetes, OpenShift, etc.).

SaaS Protection Protects SaaS data and customizations where the SaaS vendor enables appropriate access (e.g., via APIs).

Physical and Virtual Machines Protection Back up and restore multiple types of physical machines (servers, storage systems, etc.), server platforms (Windows, Linux, HCI, etc.), and VMs (VMware, Hyper-V

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery Orchestration

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Donald B.

Product works great for MSP providers

Likeliness to Recommend

Pros

Cons

MSP360 is a great solution for MSPs

Likeliness to Recommend

Pros

Sanket K.

Why to worry when MSP360 is here

Likeliness to Recommend

Pros

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Feature Ratings

Auto-Discovery

Continuous Data Protection

Immutable Backups

Backup Verification and Testing

Embedded Cybersecurity

Infrastructure as a Service

Application Data Consistency

PaaS Protection

Containers Protection

SaaS Protection

Physical and Virtual Machines Protection

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support

Ease of Data Integration

Availability and Quality of Training