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What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Reliable
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auto-Discovery
Physical and Virtual Machines Protection
Data Deduplication
Integration With Storage Arrays
File Explorer Granular Restore
Backup Monitoring and Reporting
Immutable Backups
Embedded Cybersecurity
AI-Enabled Support
PaaS Protection
SaaS Protection
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Also Featured in...
MSP360 Managed Backup Screenshots
MSP360 Managed Backup Videos
MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
web panel
image-based backup wizard
file backup wizard
cloud storages
MSP360 Managed Backup Reviews
Donald B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Product works great for MSP providers
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
Customer Service, quick customer service, well balanced price.
What is your favorite aspect of this product?
Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,
What do you dislike most about this product?
more file restore options
What recommendations would you give to someone considering this product?
Great Product run a file back up aswell as a image and your golden
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Transparent
- Less Friendly Negotiation
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
MSP360 is a great solution for MSPs
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
dev m.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2026
Flexible backup for engineers
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
The key system is that MSP360 feels more like an engineering tool than a opinionated SaaS product. it exposes a lot of control over backup behavior, including scripting support, pre and post backup actions, detailed scheduling, and granular retentions policies. MSP360 is also built strongly around centralized management for distributed environments, especially in MSP style or multi machine setups.
What is your favorite aspect of this product?
The fact is that it does not force us into a bundled storage ecosystem changes how we design backups at a fundamental level and it does not try too hard to abstract everything away. instead, it exposes enough knobs like scheduling, scripting hooks, retention policies encryption settings that we can actually fit into existing operational workflows.
What do you dislike most about this product?
The downside is that the flexibility, while powerful, sometimes shifts more responsibility onto the engineer. since storage in BYOS and configurations are highly customizable, we are effectively designing parts pf backup strategy ourself. i would say that MSP360 trades polish and guided simplicity for control and flexibility.
What recommendations would you give to someone considering this product?
i would strongly recommend doing real recovery testing early in the evaluation phase, not just file restores but full image or system recovery if that is part of our case. the infrastructure grade tools, its reliability really shows how well our configuration is designed rather than just how its installed.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Inspires Innovation
