Moogsoft Customer Reviews 2026 | Systems Management

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Moogsoft

Composite Score

7.3 /10

CX Score

7.8 /10

5 Reviews Write a Review

What is Moogsoft?

Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.

Company Details

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Moogsoft Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moogsoft?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 77

Applications Monitoring

Storage Monitoring

Event Correlation & Management

Auto-Discovery

Network Mapping

Cloud Monitoring

Access Rights Management

Multi-Site Functionality

Automated Remediation

Network Performance Management

Centralized Dashboard

Vendor Capability Ratings

Average 80

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

AIOps

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Moogsoft Reviews

Terence W.

Role: Operations
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Amazing service and product!

Likeliness to Recommend

10 /10

What differentiates Moogsoft from other similar products?

Moogsoft is great for even correlation and the integration capabilities.

What is your favorite aspect of this product?

Moogsofts user-friendly interface was very clear and has a good actionable manner.

What do you dislike most about this product?

There was not really anything to dislike. The price maybe.

What recommendations would you give to someone considering this product?

Go for it! It will make your service or business better by tenfold!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2022

Best Cloud base observability tool for IT ops.

Likeliness to Recommend

7 /10

Pros

Includes Product Enhancements
Helps Innovate
Reliable
Enables Productivity

Michael H.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

This product offers betters services.

Likeliness to Recommend

8 /10

What differentiates Moogsoft from other similar products?

They offer better communications, services, and customer.

What is your favorite aspect of this product?

That I know my company is safe.

What do you dislike most about this product?

There's absolutely nothing to dislike.

What recommendations would you give to someone considering this product?

I could only tell them to give it a try that they want regret it.

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

How We Deliver

Events

Moogsoft

What is Moogsoft?

Company Details

Need Assistance?

Moogsoft Ratings

91 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Moogsoft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Storage Monitoring Monitor storage performance and capacity.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Auto-Discovery Automate discovery of systems and assets on your network.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Access Rights Management Ability to track and manage user access of sensitive data and systems

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AIOps

Moogsoft Reviews

Terence W.

Amazing service and product!

Likeliness to Recommend

Pros

Best Cloud base observability tool for IT ops.

Likeliness to Recommend

Pros

Michael H.

This product offers betters services.

Likeliness to Recommend

Pros

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Feature Ratings

Applications Monitoring

Storage Monitoring

Event Correlation & Management

Auto-Discovery

Network Mapping

Cloud Monitoring

Access Rights Management

Multi-Site Functionality

Automated Remediation

Network Performance Management

Centralized Dashboard

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training