What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Role and User Management
Multi-Channel Distribution
Data Analysis and Visualization
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Sulliman O.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Thee Survey Tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey manages to be incredibly user-friendly without sacrificing the depth and flexibility
What is your favorite aspect of this product?
Whether you're running a customer satisfaction survey or employee feedback, you can pull from the bank and get up and running in no time.
What do you dislike most about this product?
The data analysis tools, while solid, feel a bit basic for more in-depth statistical analysis
What recommendations would you give to someone considering this product?
I recommend it, but take caution on expecting too much from its built-in analytics.
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Inspires Innovation
Conor S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use and works well, especially for surveys
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
I don't have a lot of experience with other products, but it's easy to use.
What is your favorite aspect of this product?
Survey builder, we've used it many times.
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
It is a very solid option.
Pros
- Trustworthy
- Transparent
- Friendly Negotiation
- Helps Innovate
Cons
- Leverages Incumbent Status
Jill G.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great company and awesome features
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
easy to use interface
What is your favorite aspect of this product?
the ease of use
What do you dislike most about this product?
sometimes it takes too long
What recommendations would you give to someone considering this product?
Easy to use and great
Pros
- Reliable
- Trustworthy
- Caring
- Saves Time