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SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Leslie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A unique surveying experience.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Pre-written survey templates that works. I am always looking at the written survey templates created by Surveymonkey for potential content to include on surveys that I administer. In my previous roles at previous organizations, I never encountered any surveying tool that truly provided written survey templates that I found in anyway useful.

What is your favorite aspect of this product?

Surveymonkey provides a skip logic function, which I find easy to implement. It is a key component of any survey I create 'cause it enables me tailor specific survey questions to specific categories of my survey audiences.

What do you dislike most about this product?

I don't like the fact that Surveymonkey has no integration provision with the primary busines intelligence platform I use. I navigate this by first exporting my surveymonkey data and re-importing it into my business intelligence tool environment. An automated integration is a preferred experience for me.

What recommendations would you give to someone considering this product?

I recommend Surveymonkey.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Eric W.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Gathering good feedback is a breeze

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Using SurveyMonkey's many tools, I can create surveys from which users can participate and learn. It's convenient to gather responses from a group of individuals with just a few clicks and share the findings with everyone at once. I can quickly and easily build a survey and show the results using SurveyMonkey. Plus, it's one of the cheapest choices available.

What is your favorite aspect of this product?

Utilizing SurveyMonkey has allowed us better to understand our customers' and staff's perspectives. It is easy to implement; the platform can run in about an hour. I can connect the surveys and forms to your website and other services. There is a straightforward interface that facilitates the usage of the tool. In addition, this method makes designing, distributing, and examining survey results simpler.

What do you dislike most about this product?

Inadequate support for a broader range of file types limits SurveyMonkey's flexibility and usefulness. The program is also relatively expensive in terms of its price structure. To get any real value out of SurveyMonkey, you'll need to upgrade to a subscription plan since the free version has severe limitations. Occasionally, the predefined layout might be a pain.

What recommendations would you give to someone considering this product?

I recommend Survey Monkey to anybody surveying for the first time because of its intuitive interface and free demo/trial versions. It provides a wealth of analytics for dissecting the data. Utilizing this platform's survey features and reviewing the data using the sophisticated dashboard can help you better meet the needs of your consumers and drive growth.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Grace W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Simple-to-use survey creator

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

No matter how simple or sophisticated your survey requirements are, Survey Monkey has you covered. Email surveys are simple to construct and disseminate, allowing for a rapid collection of responses from a broad audience. It's cheaper than competing systems. For monitoring survey results, it provides a dashboard and reports. It provides a great deal of leeway in survey design, with equally impressive results analysis.

What is your favorite aspect of this product?

Using SurveyMonkey, we can centralize the administration of all of our surveys, polls, quizzes, and user feedback. To my satisfaction, it just takes a few minutes to set up a survey. In all honesty, it's the tool that even a complete survey newbie could use to provide professional results in under half an hour. SurveyMonkey also offers flexible price plans to match your specific needs.

What do you dislike most about this product?

You'll need some time to get accustomed to how to construct your surveys, but other than that, I can't think of anything I dislike. It takes some time and attention to the instructions before you can start building your surveys rapidly, but once you do, you'll find that the process is straightforward.

What recommendations would you give to someone considering this product?

Using SurveyMonkey, we can run surveys efficiently and gather results in a short amount of time. We also encourage participation from our app users by hosting quizzes and other interactive events. We can easily search for a specific person's input and see their ratings online. If you need to conduct a survey, I highly recommend using Survey Monkey.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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