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SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.6 /10
CX Score
8.6 /10
Category
SurveyMonkey Enterprise
8.6 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Employee Engagement category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

0% Negative
7% Neutral
93% Positive

Pros

  • Fair
  • Respectful
  • Helps Innovate
  • Efficient Service

Feature Ratings

Average 86

Questionnaire Design/Survey Builder

91

Social Recognition

88

Analytics and Reporting

87

Automatic Notifications

87

Pulse Surveys

85

Templates & Question Library

85

Action Planning

85

Benchmarking

85

Dashboards and Visualization

83

Audience Segmentation

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Availability and Quality of Training

84

Business Value Created

84

Ease of IT Administration

84

Ease of Customization

83

Vendor Support

81

Product Strategy and Rate of Improvement

78

SurveyMonkey Enterprise Reviews

Corey W.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Supported my client's organizational survey needs

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It has a lot more features than Google Forms or Jot Form. It's a more robust solution.

What is your favorite aspect of this product?

I like it's new AI features that help you create a more effective survey.

What do you dislike most about this product?

It costs more than some of the other options (free options) that might have enough for people needing a basic survey created.

What recommendations would you give to someone considering this product?

Figure out exactly what you'll need to create surveys for and explore multiple options. This one is great, but may have more than you need.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

Ashish S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use and a productive tool

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Its simple and east look and feel (user interface)

What is your favorite aspect of this product?

You can design and launch the survey within 30 minutes.

What do you dislike most about this product?

It is very hard or some time impossible to implement complex logics.

What recommendations would you give to someone considering this product?

If someone has simple ~10-minute surveys where there isn't too much logic involved and quick turnaround is needed, then they should use this tool for survey design and analysis.

Pros

  • Reliable
  • Performance Enhancing
  • Continually Improving Product
  • Helps Innovate

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

Anand k.

  • Role: Operations
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use with lots of customization options

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

As I have mentioned the best part in it which i like is we can customize as per the users and it is very user friendly straight to the point.

What is your favorite aspect of this product?

Customization Part i like the most

What do you dislike most about this product?

Security feature should be improved apart from that its good to go.

What recommendations would you give to someone considering this product?

Its user friendly and easily customizable according to the user.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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