
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews

Dustin A.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Communication and collaboration in one place.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is easy to use and you can add other Microsoft products as add-ons so you can view what you are working/worked on in just one place.
What is your favorite aspect of this product?
Teams is really good at integrating other Microsoft products like Power BI wherein you can view your report and collaborate with other users at the same time
What do you dislike most about this product?
It needs to polish some existing features and add some new features as well. For example, you got limited functionalities when you add an Excel file in MS Teams and as well as there are times it's hard to navigate on the web when it's attached into the tool.
What recommendations would you give to someone considering this product?
Having a capability to communicate and organize your individual and teams work in one place is simply awesome which MS Teams provide.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Akhil J.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2021
Perfection
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Usability of Microsoft Teams.
What is your favorite aspect of this product?
Control and security of Microsoft
What do you dislike most about this product?
The approval process of user while attending the conference.
What recommendations would you give to someone considering this product?
Quite easy to maintain as compared to other companies.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Talib J.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2021
Fantastic product, is worth every penny
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is reliable and does the job. The quality of the tool is high and you can tell that this is the case from numerous updates and also by other tool experiences
What is your favorite aspect of this product?
I love the fact that it's so versatile and adds quite a lot of user configuration options
What do you dislike most about this product?
If anything, the price that my organisation pays is quite high but that's the price of quality.
What recommendations would you give to someone considering this product?
A great versatile tool that I would highly recommend to any one or any business who has a need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing