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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Dustin A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Communication and collaboration in one place.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is easy to use and you can add other Microsoft products as add-ons so you can view what you are working/worked on in just one place.

What is your favorite aspect of this product?

Teams is really good at integrating other Microsoft products like Power BI wherein you can view your report and collaborate with other users at the same time

What do you dislike most about this product?

It needs to polish some existing features and add some new features as well. For example, you got limited functionalities when you add an Excel file in MS Teams and as well as there are times it's hard to navigate on the web when it's attached into the tool.

What recommendations would you give to someone considering this product?

Having a capability to communicate and organize your individual and teams work in one place is simply awesome which MS Teams provide.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akhil J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Perfection

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Usability of Microsoft Teams.

What is your favorite aspect of this product?

Control and security of Microsoft

What do you dislike most about this product?

The approval process of user while attending the conference.

What recommendations would you give to someone considering this product?

Quite easy to maintain as compared to other companies.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Talib J.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Fantastic product, is worth every penny

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is reliable and does the job. The quality of the tool is high and you can tell that this is the case from numerous updates and also by other tool experiences

What is your favorite aspect of this product?

I love the fact that it's so versatile and adds quite a lot of user configuration options

What do you dislike most about this product?

If anything, the price that my organisation pays is quite high but that's the price of quality.

What recommendations would you give to someone considering this product?

A great versatile tool that I would highly recommend to any one or any business who has a need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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