Microsoft Teams Customer Reviews 2025 | Web and Video Conferencing

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award

90

Product Experience

85

Negotiation and Contract

89

Conflict Resolution

87

Strategy & Innovation

90

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 89%
Strategy & Innovation:: 87%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

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Business Instant Messaging - Enterprise

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Digital Workplace

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Microsoft Teams Reviews

Carolina R.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

an excellent team communication tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The tool bases its essence on teamwork, encouraging the collaboration of all the group members. It has practical and specific functions that facilitate this task, such as the wall where you can chat in real time and where the members can express their opinions on the topic discussed at the meeting, as well as the virtual blackboard where you can express your ideas in a more manual way when you need to make some kind of graphic.

What is your favorite aspect of this product?

The recording feature is ideal for storing information held in meetings in the cloud with clean integration with other Microsoft applications such as Sharepoint, allowing any team member to access that information from anywhere at any time.

What do you dislike most about this product?

In split-screen mode, many details of the speaker are lost since it does not cover the entire viewing area, i.e. it is visually a bit uncomfortable if you need to analyze details of slides or images displayed.

What recommendations would you give to someone considering this product?

Among the many business tools for business communication this is one of the strongest options and provides a significant number of functions, teamwork will now bear fruit and results in the short term with the use and implementation of Microsoft Teams as it provides essential elements to the work that is performed daily in any organization.

Pros

Enables Productivity
Efficient Service
Saves Time
Generous Negotitation

William Ernesto R.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Good software that is part of Office 365

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The integration with Office365 products.

What is your favorite aspect of this product?

Security and compatibility with others OS

What do you dislike most about this product?

Looks different on Chrome OS devices

What recommendations would you give to someone considering this product?

Evaluate the Office365 suite that is more convenient for your bussines.

Pros

Enables Productivity
Respectful
Client Friendly Policies
Acts with Integrity

Jokonya D.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Great software for video conferences

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Collaboration of files it offers some great collaboration tools, one of my favorites being the Files tab on the top bar.

What is your favorite aspect of this product?

It makes it easy to customize your background for online meetings and brainstorming sessions

What do you dislike most about this product?

It has a limited storage.

What recommendations would you give to someone considering this product?

This is the best software for secure meetings and document collaboration.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

How We Deliver

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

Up 1 Since last award

84 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Carolina R.

an excellent team communication tool

Likeliness to Recommend

Pros

William Ernesto R.

Good software that is part of Office 365

Likeliness to Recommend

Pros

Jokonya D.

Great software for video conferences

Likeliness to Recommend

Pros

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Up 1
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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization