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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Amilker C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Bom, mas precisa melhorar o áudio.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Integração com o resto do pacote MS

What is your favorite aspect of this product?

Existem diversas integrações nativas.

What do you dislike most about this product?

O áudio nas ligações é muito ruim.

What recommendations would you give to someone considering this product?

Avalia a cultura da empresa pra colocar produtos similares, se estão acostumados com MS office, o uso do Teams será fácil.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Client's Interest First

Pooja M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

A much needed tool, however, expensive

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is a tool for easy collaboration. We have been using it for 5+ years. It proves to be highly efficient in a big organisation. However, if you are a small start up, there are cheaper alternatives. That being said, it delivers what is promises. I can connect with colleagues from a specific department without having to ask people, all the data is available.

What is your favorite aspect of this product?

The User Interface is clean and the colours are pleasant. My favourite part would be the visibility and status, which is available throughout. During the Pandemic, this has been a core platform for us.

What do you dislike most about this product?

So, when I start the system, and even though I am connected to the Wi-fi, it takes its sweet time to let me start working on it. Sometimes, this becomes frustrating. Other than this, no complaints.

What recommendations would you give to someone considering this product?

You can definitely go for it. However, consider using a cheaper/free alternative if the number of stakeholders is not large

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Gloria H.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

One of the best tools for communication.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

A large capacity of videoconference participants is allowed in Teams. Better audio and video quality. Calls can be made and received directly with MS Teams. Group and individual chat. File editing and storage. Mentions and comments. It is a team workspace that can be customized by adding notes, applications and websites.

What is your favorite aspect of this product?

I like being able to see the status/availability of my colleagues. I have many functions in one place, such as video conferencing, screen sharing, file sharing, internal calls, etc. It has a better developed chat function than other software, as they tend to have rigid and unattractive interfaces, but the messaging through Teams is very interactive and complete. I consider MS Teams a highly collaborative, secure and professional tool that has significantly increased productivity, and that solidifies the bonds between workers and facilitates communication with customers.

What do you dislike most about this product?

I don't like the aspect that chats cannot be completely deleted, only hidden.

What recommendations would you give to someone considering this product?

I recommend it if you are looking for simplicity in the aspect of having all or most functions in one place for communication and collaboration.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

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