
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews

Amilker C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Bom, mas precisa melhorar o áudio.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Integração com o resto do pacote MS
What is your favorite aspect of this product?
Existem diversas integrações nativas.
What do you dislike most about this product?
O áudio nas ligações é muito ruim.
What recommendations would you give to someone considering this product?
Avalia a cultura da empresa pra colocar produtos similares, se estão acostumados com MS office, o uso do Teams será fácil.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Client's Interest First

Pooja M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
A much needed tool, however, expensive
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is a tool for easy collaboration. We have been using it for 5+ years. It proves to be highly efficient in a big organisation. However, if you are a small start up, there are cheaper alternatives. That being said, it delivers what is promises. I can connect with colleagues from a specific department without having to ask people, all the data is available.
What is your favorite aspect of this product?
The User Interface is clean and the colours are pleasant. My favourite part would be the visibility and status, which is available throughout. During the Pandemic, this has been a core platform for us.
What do you dislike most about this product?
So, when I start the system, and even though I am connected to the Wi-fi, it takes its sweet time to let me start working on it. Sometimes, this becomes frustrating. Other than this, no complaints.
What recommendations would you give to someone considering this product?
You can definitely go for it. However, consider using a cheaper/free alternative if the number of stakeholders is not large
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy

Gloria H.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2021
One of the best tools for communication.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
A large capacity of videoconference participants is allowed in Teams. Better audio and video quality. Calls can be made and received directly with MS Teams. Group and individual chat. File editing and storage. Mentions and comments. It is a team workspace that can be customized by adding notes, applications and websites.
What is your favorite aspect of this product?
I like being able to see the status/availability of my colleagues. I have many functions in one place, such as video conferencing, screen sharing, file sharing, internal calls, etc. It has a better developed chat function than other software, as they tend to have rigid and unattractive interfaces, but the messaging through Teams is very interactive and complete. I consider MS Teams a highly collaborative, secure and professional tool that has significantly increased productivity, and that solidifies the bonds between workers and facilitates communication with customers.
What do you dislike most about this product?
I don't like the aspect that chats cannot be completely deleted, only hidden.
What recommendations would you give to someone considering this product?
I recommend it if you are looking for simplicity in the aspect of having all or most functions in one place for communication and collaboration.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Inspires Innovation