
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews

Rajkishore M.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Aug 2021
Virtual meetings with best Microsoft tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Best interface for both beginners and professionals. Easy to setup and create meetings with teams. Free for all. Lots of features from competitors.
What is your favorite aspect of this product?
Easy user interface which is usefull for everyone. You can collaborate with your team virtually with this tool. You can share files with any size to your colleagues, team members easily. During video conferencing you can share screen and give presentation to your team, board members, clients, etc. Custom background, whiteboard, voice management are the highlighted features of this software. It is available both in web and mobile version.
What do you dislike most about this product?
It is very useful software for all. Nothing to dislike.
What recommendations would you give to someone considering this product?
I would recommend this as it is not much pricing according to it's competitors. User friendly and best features where you can share screen, manage voice, etc. When talking it will remind you if your mic is off. It has unique features which makes it best among it's category.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Samuel B.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Very handy compatibility capability
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It features dedicated conversation channels that can be created for certain topics.
What is your favorite aspect of this product?
My favourite aspect would be the smooth and easy integration ability with microsoft 365. It is compatible on Android, Windows, and iOS and the experience does not change across.
What do you dislike most about this product?
No dislikes so far the software has been very useful in work.
What recommendations would you give to someone considering this product?
I would recommend anyone considering the software to have a microsoft office account so as to fully take advantage of the features offered by the product.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features

Rhiannon D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Seamlessly enables remote working collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The breadth of functionality and integration
What is your favorite aspect of this product?
The instant chat
What do you dislike most about this product?
Sometimes collaboration on documents within Teams goes haywire - so we just open in the desktop app now to get around this
What recommendations would you give to someone considering this product?
Make sure you set up training for all employees to ensure they get the basics quickly - it is intuitive - but only once you know your way around a bit.
Pros
- Efficient Service
- Caring
- Respectful
- Fair
Cons
- Slower Product Innovation