What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.8
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Microsoft Teams Reviews
Krisztina S.
- Role: Finance
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
Fav software
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Easy to use, user-friendly, many various functions, clear view.
What is your favorite aspect of this product?
video conferencing
What do you dislike most about this product?
Video cannot be recoded unless event is scheduled in Outlook.
What recommendations would you give to someone considering this product?
Do not hesitate to get the program as it is the best on the market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Pleasant overall experience
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Anshika C.
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Aug 2021
Easy Handling of Busy Schedule
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I communicate with my colleagues for my research project on Teams only. It makes it much easier to record all our presentations, share documents, and then access all of that in just one place. The best part is that all the members can have access and make changes whenever necessary.
What is your favorite aspect of this product?
Microsoft Teams is very versatile and they keep working on the app for a better experience. I like how I can directly join my meetings from the calendar and keep track of my numerous meetings in such an elaborate interface. Teams has great security options both while joining the meeting and giving permissions for people joining a particular team. They have worked over time to finally provide an easy interface that makes it more professional looking as well. All my screen recordings and shared documents can be found in one place helping me keep track of my work easily.
What do you dislike most about this product?
Teams does not send relevant notifications at all. The greatest drawback is that it does not remind you when it's time for a meeting. There are options to tweak notifications but they seem to be useless. I have tried them for a year now, and I still do not receive any useful notifications from Teams.
What recommendations would you give to someone considering this product?
Microsoft Teams is overall a good chat program. It's well suited to small meetings and chats, especially within your organization. I really like the scheduling functions and how easy it is to invite someone. However, we used it for classes and it could be kind of a pain in the neck. Like other chat programs, it doesn't do interactivity well. It's tough to get people involved in a chat. I also wish I could do more with my presentations. As this is a Microsoft program, you'd think it would integrate with PowerPoint better, but it doesn't. I also can't understand why I can't play the sound on a video I'm sharing with my Mac.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
