What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Translation missing: en.product_page.ratings.score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2021
"Microsoft Teams Review"
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
As Compared to the previous Software which I had Used Microsoft team's is well advanced and ahead of its rivals. Audio an Video Quality was much much better.
What is your favorite aspect of this product?
The Support team was Quite knowledgeable and User friendly. User interface is highly intuitive and attracting for a first time user. You Can conducts face to Face interviews and Also can share the Documents.
What do you dislike most about this product?
It's needs to update as There are many Other Software in the Same field at a much better price. High speed internet connection is Required.
What recommendations would you give to someone considering this product?
If you Wants to Conducts online interviews or if you Wants to give Online training, you can goo for Zoom.
Pros
- Inspires Innovation
- Client's Interest First
- Over Delivered
- Friendly Negotiation
Alejandro C.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2021
Ideal for collaboration at a wider scale
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is probably a good baseline solution for collaboration, communication and some light project management throughout an organization. It has everything a good collaboration suite can offer (plus the features you get by using outlook and it's calendar), plus a strong video/voice conferencing system that makes it clear there's no rivals in what it does. Hard to beat.
What is your favorite aspect of this product?
As with all things Microsoft, using it takes a while but once you learn how to do it. you immediately start depending on it. Teams quickly became part of my day to day up to the point my internal meetings and projects are 100% teams dependant.
What do you dislike most about this product?
New features are not deployed as quickly as I would like to see them out there.
What recommendations would you give to someone considering this product?
Take your time evaluating it. There's a change management component you might want to look into if you're coming from other platforms that are not as integrated (i.e. even orgs using skype + sharepoint as a combo might find it a bit challenging), but it's totally worth it.
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Trustworthy
Tatenda P.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Very useful integration capability
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It has a perfect seamless and smooth external federation with Slack and Webex Teams.
What is your favorite aspect of this product?
It features an immersive reader functionality that speaks the text on a channel aloud. It allows me to collaborate with meeting participants on Whiteboard from within Microsoft teams.
What do you dislike most about this product?
It does not support Group calendars, so I always have to switch to Outlook to view the calendar of my team.
What recommendations would you give to someone considering this product?
This product has the best integration with Microsoft 365 I would recommend this to anyone considering it because it saves a lot time spent switching between programs.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
