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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Team Collaboration Software !

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Saves Time
  • Respectful

Shubham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Best Office Mate

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

What I like most is one-on-one messaging feature along with group messaging. We can make a video call to another person, he can also make a video conference with their team. It has a screen-sharing option, and the viewers can even ask for remote control during screen sharing.

What is your favorite aspect of this product?

Best for business meetings, secure video conferencing software, we can record the video while doing meeting or any kind of seminars. Host can add any participant during call.

What do you dislike most about this product?

One thing what I noticed is we need laptop or system with good Ram than we can have quality call. Rest I don't feel any issue. Good to go.

What recommendations would you give to someone considering this product?

It's a great platform for meetings and it allows you to connect people from all over the globe. Benefit of quickly communicating with each other and even with people from other countries

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Rakesh A.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Fully featured video conferencing tool for you

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy installation, user interface, integration, web & mobile access, zero pricing.

What is your favorite aspect of this product?

This tool is best for team for your company both internal and external. You can easily add users of your team to your group and can create video conference, chats with them. You can share files in that group also. With screen sharing you can also present projects by integrating power point. Easy to create groups and can send links to your desired users. Users can join through the link for instant and scheduled meetings. You can set name for the meeting where you can add notes to describe the intention of the meeting. It helps to mute/ unmute another users and reminds you whether you are talking by muting the mic.

What do you dislike most about this product?

It is best in virtual collaboration with teams. Nothing to dislike this software.

What recommendations would you give to someone considering this product?

I would recommend this to everyone who have more virtual meetings and want to save cost then it is the best platform. You can easily install this tool and make it ready to use, By integrating other tools like power point, share point, etc to minimize the workload. It is free to use so it will save your cost and will provide a quality video conferencing feature to everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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