This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Zakaria B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Efficient software for a good team collaboration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Rich features, security & compliance.

What is your favorite aspect of this product?

Large size group for team meetings.

What do you dislike most about this product?

Sometimes it creates problem in loading depending on internet network.

What recommendations would you give to someone considering this product?

Great tool to collaborate with the employees and management working in the field as well as head offices for different projects.

Pros

  • Saves Time
  • Security Protects
  • Trustworthy
  • Efficient Service

Darshan P.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Good product

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Flawless Integration with other microsoft products

What is your favorite aspect of this product?

Most Office 365 features are integrated in Teams

What do you dislike most about this product?

User Interface For various options is not simple to delight the users

What recommendations would you give to someone considering this product?

Good product if you are already using other microsoft products

Pros

  • Trustworthy
  • Acts with Integrity
  • Client's Interest First
  • Generous Negotitation

Vincent C.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Teams is an good enterprise level comms platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The overall integration with multiple platforms in the Office 365 suite allows a consistent look and feel across applications. It provides a unified and usable administration interface that simplifies admin tasks, configuration and usage. Also having one support portal for all aspects is a great time saver when troubleshooting issues.

What is your favorite aspect of this product?

The ease of starting ad hoc meetings.

What do you dislike most about this product?

Data for Teams is stored across multiple applications. For example, groups in Exchange, data could be in One Drive or Sharepoint.

What recommendations would you give to someone considering this product?

If your company is already using the Microsoft suite, this is the best collaboration platform to use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Microsoft Teams Comparisons