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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
85%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Vaishnavi A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use and a amazing product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use and security

What is your favorite aspect of this product?

Audio clarity is really amazing.

What do you dislike most about this product?

Nothing about dislike

What recommendations would you give to someone considering this product?

Audio clarity is good and it is a secured software. Give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Neeraj S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"An expert conference instrument.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

As a Microsoft item, the incorporation between the Microsoft Groups stage and Office 365 is consistent. You don't need to pass on the application to chip away at Word records, PowerPoint slides, or OneNotes, and you don't have to transfer and download your video and archive documents to get to them.

What is your favorite aspect of this product?

The talk include is extremely powerful and very much fabricated. Video conferencing in the application is likewise all around constructed and functions admirably on both portable and work area. The iPad application is likewise pleasantly evolved to give more space to visit and work inside the application. I would say it is a decent across the board framework for a group to use for interior interchanges. Record sharing and notice board is likewise worked in yet not an element I have utilized broadly. We principally use the video meeting and visit highlights.

What do you dislike most about this product?

The work area customer is inconceivably central processor substantial, dials the PC back a ton, and is feeling the loss of some key components that the portable application has, for example, voice notes and the capacity to answer straightforwardly to messages. Another issue with he portable application is that when notices are gotten it makes the application freeze and begin blazing until it is restarted and afterward it will work appropriately, this can create setbacks for returning to individuals.

What recommendations would you give to someone considering this product?

In case you are searching for video gathering programming with highlights aplenty, tight availability with the entirety of the valuable Microsoft 365 applications and a consistent video meeting highlight, Microsoft Groups is one for you! While it might have network gives occasionally, this is a minor objection contrasted with the positive elements this product has to bring to the table. You can likewise utilize Microsoft Groups on your cell phone, so you won't ever miss a significant gathering or message.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek S.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Advance Communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

1- Microsoft Teams supports threaded discussions.2- Event management through calendar planning and scheduling.3- Presentation streaming is among Microsoft Teams features.

What is your favorite aspect of this product?

1-Microsoft Teams supports threaded communications. 2- There is the Event Calendar from Microsoft Teams.3- Microsoft Teams integrates with apps and IT systems.4-Friendly and easy user interface for the users.5-Audio and video calling feature.6-Instant messaging.7-File sharing.

What do you dislike most about this product?

1- While the UI is really good, they can try to add an option to change UI as per user's choice as well. 2- It acquires a lot of storage space in both Desktop and mobile.

What recommendations would you give to someone considering this product?

1-Firstly, it enables us to form team groups within the platform which ultimately helps in team chats and file sharing within the teams and also lets the file to update in real time by all the team members within the group. 2- Secondly, Teams is the only platform where we have different applications embedded and we can use those to prepare different types of files within the teams and thus we don't have to scroll outside teams for the same. For example, onenote, Jiracloud, planner, stream, wiki are different platform embedded within Teams to help us use them and complete our tasks

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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