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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Stefania L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Creating a Collaborative Community with Microsoft

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers seamless communication between team members using instant messaging, audio and video conferencing, screen and file sharing, and more. Microsoft Teams also integrates with various services like Office 365, SharePoint, OneDrive, etc. to enable higher productivity.

What is your favorite aspect of this product?

What I like most about Microsoft Teams is its ease of use, offering an intuitive interface and a wide variety of tools and features to help improve team productivity. I also like that it syncs with other Microsoft services, such as Outlook, Word, and Excel, so users can easily share files and documents. It also allows us to create remote meetings.

What do you dislike most about this product?

Configuration and administration can be complicated and time consuming, but it does provide us with good functions for team management and administration.

What recommendations would you give to someone considering this product?

I would recommend it for various organizations that seek to improve productivity, it helps us to combine chats, make conference calls and allows us to make secure file storage, it helps us to simplify communication and work more efficiently.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Super easy, efficient and all round communication

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nina S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It connects a lot of our productivity tools in one platform. We've even created our intranet through Teams, which condenses how many places exist where team members need to find specific content. This has been a huge benefit for us.

What is your favorite aspect of this product?

The ease of use and efficiency this creates for our team members.

What do you dislike most about this product?

Some of the lacking features when it comes to web conferencing. It is not as robust as some other platforms like Zoom.

What recommendations would you give to someone considering this product?

If you already use or plan on using Microsoft Office, Teams is an excellent solution for integration.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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