
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews

Ali A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Best Team Collaboration tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It provides a medium to communicate through text, audio and video, share files, create channels, collaborate easily with team mates, share screen without lag
What is your favorite aspect of this product?
Integration with services like JIRA and Github is one of my favourite services provided by Teams
What do you dislike most about this product?
Usually the call drops in low network area, so that can be improved. Moreover sometimes screen-sharing don't work and have to try rejoining the call to make it work
What recommendations would you give to someone considering this product?
Microsoft Teams is very easy to operate and provide services that are best for team collaboration. I would recommend this for all those businesses who want to manage remote teams in a very efficient manner
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time

Ritika P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Simple & Wholesome
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The ability to create separate teams based on people's responsibilities or job descriptions is Microsoft Teams' finest feature. Team management issues were successfully overcome by Microsoft Teams, leading to the incredible creation of Microsoft Teams. Using Microsoft Teams, the team or groups may communicate with one another incredibly effectively whether they utilise the chat function, phone capabilities, or video calling. More precisely, the group video calling feature makes it easier for team members or other organisation members to communicate face-to-face.
What is your favorite aspect of this product?
The ease of connecting from a mobile device, and sharing large files from a system, online group calls and chats are truly fantastic
What do you dislike most about this product?
Slowness is the least beneficial aspect of Microsoft Teams. This tool slows down or hangs when we are in a video meeting or explaining something to our buyer. You need to make your system faster so that you can steal customers from your rivals.
What recommendations would you give to someone considering this product?
Anyone looking for a permanent solution for their meetings and schedule management can simply switch to teams and it will monitor everything, sends notifications before calls, keep backup of chats etc.
Pros
- Efficient Service
- Continually Improving Product
- Reliable
- Performance Enhancing

Fakhri M.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2023
Great product, with no drawbacks
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is a collaboration platform that stands out from other similar products due to its comprehensive suite of features. It offers an integrated chat, video conferencing, file sharing, and task management capabilities, as well as the ability to integrate with third-party applications. Additionally, Microsoft Teams provides robust security and compliance features, allowing organizations to securely collaborate with external partners. With its intuitive user interface and powerful collaboration tools, Microsoft Teams is the ideal choice for businesses looking to streamline their communication and collaboration processes
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams video conferencing is the ability to easily connect with colleagues and clients from anywhere in the world. With just a few clicks, I can join a meeting or start an online chat with anyone who has access to the platform. The user-friendly interface makes it easy to share documents, collaborate on projects, and even record meetings for later review. Additionally, the built-in security features ensure that all conversations are kept private and secure.
What do you dislike most about this product?
The audio and video quality can be unreliable at times, making it difficult to communicate effectively, especially during the pandemic times this was the case
What recommendations would you give to someone considering this product?
Microsoft Teams is a great choice for collaboration and communication. It offers a wide range of features that make it an ideal platform for teams of all sizes. It has powerful tools for file sharing, video conferencing, task management, and more. Additionally, its integration with Office 365 makes it easy to access documents and other resources from anywhere. Microsoft Teams also provides robust security measures to keep your data safe and secure. Finally, its user-friendly interface makes it easy to use and navigate. All these features make Microsoft Teams a great choice over its competitors.
Pros
- Reliable
- Enables Productivity
- Transparent
- Performance Enhancing
Cons
- Less Effective Service
- Less Caring
- Vendor Friendly Policies