
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

Stefania L.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Creating a Collaborative Community with Microsoft
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams offers seamless communication between team members using instant messaging, audio and video conferencing, screen and file sharing, and more. Microsoft Teams also integrates with various services like Office 365, SharePoint, OneDrive, etc. to enable higher productivity.
What is your favorite aspect of this product?
What I like most about Microsoft Teams is its ease of use, offering an intuitive interface and a wide variety of tools and features to help improve team productivity. I also like that it syncs with other Microsoft services, such as Outlook, Word, and Excel, so users can easily share files and documents. It also allows us to create remote meetings.
What do you dislike most about this product?
Configuration and administration can be complicated and time consuming, but it does provide us with good functions for team management and administration.
What recommendations would you give to someone considering this product?
I would recommend it for various organizations that seek to improve productivity, it helps us to combine chats, make conference calls and allows us to make secure file storage, it helps us to simplify communication and work more efficiently.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Super easy, efficient and all round communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Nina S.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2023
Fantastic Product!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It connects a lot of our productivity tools in one platform. We've even created our intranet through Teams, which condenses how many places exist where team members need to find specific content. This has been a huge benefit for us.
What is your favorite aspect of this product?
The ease of use and efficiency this creates for our team members.
What do you dislike most about this product?
Some of the lacking features when it comes to web conferencing. It is not as robust as some other platforms like Zoom.
What recommendations would you give to someone considering this product?
If you already use or plan on using Microsoft Office, Teams is an excellent solution for integration.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity