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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
85%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Ali A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Best Team Collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It provides a medium to communicate through text, audio and video, share files, create channels, collaborate easily with team mates, share screen without lag

What is your favorite aspect of this product?

Integration with services like JIRA and Github is one of my favourite services provided by Teams

What do you dislike most about this product?

Usually the call drops in low network area, so that can be improved. Moreover sometimes screen-sharing don't work and have to try rejoining the call to make it work

What recommendations would you give to someone considering this product?

Microsoft Teams is very easy to operate and provide services that are best for team collaboration. I would recommend this for all those businesses who want to manage remote teams in a very efficient manner

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Saves Time

Ritika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Simple & Wholesome

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The ability to create separate teams based on people's responsibilities or job descriptions is Microsoft Teams' finest feature. Team management issues were successfully overcome by Microsoft Teams, leading to the incredible creation of Microsoft Teams. Using Microsoft Teams, the team or groups may communicate with one another incredibly effectively whether they utilise the chat function, phone capabilities, or video calling. More precisely, the group video calling feature makes it easier for team members or other organisation members to communicate face-to-face.

What is your favorite aspect of this product?

The ease of connecting from a mobile device, and sharing large files from a system, online group calls and chats are truly fantastic

What do you dislike most about this product?

Slowness is the least beneficial aspect of Microsoft Teams. This tool slows down or hangs when we are in a video meeting or explaining something to our buyer. You need to make your system faster so that you can steal customers from your rivals.

What recommendations would you give to someone considering this product?

Anyone looking for a permanent solution for their meetings and schedule management can simply switch to teams and it will monitor everything, sends notifications before calls, keep backup of chats etc.

Pros

  • Efficient Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fakhri M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product, with no drawbacks

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a collaboration platform that stands out from other similar products due to its comprehensive suite of features. It offers an integrated chat, video conferencing, file sharing, and task management capabilities, as well as the ability to integrate with third-party applications. Additionally, Microsoft Teams provides robust security and compliance features, allowing organizations to securely collaborate with external partners. With its intuitive user interface and powerful collaboration tools, Microsoft Teams is the ideal choice for businesses looking to streamline their communication and collaboration processes

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams video conferencing is the ability to easily connect with colleagues and clients from anywhere in the world. With just a few clicks, I can join a meeting or start an online chat with anyone who has access to the platform. The user-friendly interface makes it easy to share documents, collaborate on projects, and even record meetings for later review. Additionally, the built-in security features ensure that all conversations are kept private and secure.

What do you dislike most about this product?

The audio and video quality can be unreliable at times, making it difficult to communicate effectively, especially during the pandemic times this was the case

What recommendations would you give to someone considering this product?

Microsoft Teams is a great choice for collaboration and communication. It offers a wide range of features that make it an ideal platform for teams of all sizes. It has powerful tools for file sharing, video conferencing, task management, and more. Additionally, its integration with Office 365 makes it easy to access documents and other resources from anywhere. Microsoft Teams also provides robust security measures to keep your data safe and secure. Finally, its user-friendly interface makes it easy to use and navigate. All these features make Microsoft Teams a great choice over its competitors.

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Caring
  • Vendor Friendly Policies

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