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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Shubham D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

"Best software and easy to integrate"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is fully integrated with Microsoft Office, making it easy to collaborate on documents, spreadsheets, and presentations directly within the platform. This integration also means that users can seamlessly switch between different Office apps, such as Outlook, Word, Excel, and PowerPoint, without having to leave Teams. Teams allows users to customize the interface to better suit their preferences and needs, including the ability to choose different color themes, rearrange tabs, and add or remove features as needed.

What is your favorite aspect of this product?

Teams is fully integrated with other Microsoft Office apps, making it easy to collaborate on documents, spreadsheets, and presentations directly within the platform. Teams offers integration with a wide range of third-party apps and services, providing a one-stop-shop for all your team's collaboration needs.

What do you dislike most about this product?

Some users find Teams to be complex and overwhelming due to the many features and customization options available. Users have reported occasional performance issues with Teams, such as lagging, freezing, or crashing during video calls.

What recommendations would you give to someone considering this product?

Before adopting any new collaboration platform, it's important to assess your team's needs and determine what features are essential for your workflow. This will help you determine if Teams is the right fit for your organization. Once you've decided to use Teams, it's important to plan for implementation. This may involve training team members on how to use the platform, setting up channels and teams, and integrating with other apps and services.

Pros

  • Performance Enhancing
  • Saves Time
  • Helps Innovate
  • Reliable

Santosh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft Office Suite: Teams is integrated with other Microsoft products such as Word, Excel, and PowerPoint. This allows users to access and edit documents directly within Teams, making collaboration on projects more seamless. Video and Audio Conferencing: Teams offers high-quality video and audio conferencing features that allow users to hold meetings with people both inside and outside of their organization. Teams also allows for screen sharing and recording of meetings.Security and Compliance: Teams offers robust security and compliance features, including encryption of data

What is your favorite aspect of this product?

Microsoft Teams meets the needs of both multi-functional teams and remote teams. It includes internal chat, video calls and virtual meetings, file storage and sharing, and the ability to integrate other apps/programs. One of the most useful features is the ability to collaborate on the same document with multiple people at the same time.

What do you dislike most about this product?

The disadvantage would be their chat system. They are having difficulty determining who has sent a chat. In the names section, there is very little indication. I'm constantly looking for the person who sent me a chat message. It only displays 3-4 unread chats or calls. They should simply stand out or be highlighted in some way. It is also difficult to add attachments during a conference call. Some will be permitted, while others will not. There appears to be no reason or explanation.

What recommendations would you give to someone considering this product?

Microsoft Teams is a platform that allows users to communicate and collaborate in real time. Instant messaging, video and audio conferencing, file sharing and collaboration, integrations with other tools, a mobile app, and built-in tools for specific workflows such as meetings, calling, and teamwork are among its most useful features. Microsoft Teams' primary goal is to improve productivity and collaboration among team members regardless of location.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gonçalo V.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Still a lot to go but improving fast

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It integrates really nicelly with other 365 tools, although that would be expected

What is your favorite aspect of this product?

The constant innovation and evolution. I also like a lot the loop components

What do you dislike most about this product?

The chat functionally is not quite there. It is rather confusing and the mix of teams and channels adds to that. Also the unability to have proper threading makes following conversations hard

What recommendations would you give to someone considering this product?

If you are already using Microsoft 365, it's part of the offereing, so no costs. But if you use IM quite a lot and are used to slack you will be going back moving to Teams

Pros

  • Includes Product Enhancements
  • Continually Improving Product
  • Helps Innovate
  • Performance Enhancing

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