
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews

Pious B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Powerful Collaboration Tool, Best with Microsoft
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is tightly integrated with Microsoft 365 apps, offers built-in video conferencing, and supports robust collaboration within familiar Office tools.
What is your favorite aspect of this product?
Seamless integration with Microsoft Office apps like Word, Excel, and Outlook.
What do you dislike most about this product?
It can be slow and sometimes confusing to navigate.
What recommendations would you give to someone considering this product?
Ensure your team uses Microsoft 365 apps to get the most out of Teams, and provide training to ease adoption.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Mayur P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
The one of the best virtual meeting tool.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The ficibility and the applications are much advanced in Microsoft teams, also the connectivity is great.
What is your favorite aspect of this product?
Cross sharing microsoft 360 files and overall meeting flow is flawless.
What do you dislike most about this product?
Cannot integrate with google products directly.
What recommendations would you give to someone considering this product?
On slow network sometimes it may struggles, need to improve in this.
Pros
- Enables Productivity
- Effective Service
- Caring
- Saves Time
Muhammad A.
- Role: Consultant
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Really satisfied & looking forward for new feature
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
deep integration with the Microsoft 365 ecosystem, robust security features, and comprehensive admin controls
What is your favorite aspect of this product?
File sharing and real-time collaboration
What do you dislike most about this product?
Not capturing all the conversation while the caption is on.
What recommendations would you give to someone considering this product?
Go with the full 365 package
Pros
- Respectful
- Altruistic
- Helps Innovate
- Continually Improving Product