This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Pious B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Powerful Collaboration Tool, Best with Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is tightly integrated with Microsoft 365 apps, offers built-in video conferencing, and supports robust collaboration within familiar Office tools.

What is your favorite aspect of this product?

Seamless integration with Microsoft Office apps like Word, Excel, and Outlook.

What do you dislike most about this product?

It can be slow and sometimes confusing to navigate.

What recommendations would you give to someone considering this product?

Ensure your team uses Microsoft 365 apps to get the most out of Teams, and provide training to ease adoption.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Mayur P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

The one of the best virtual meeting tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The ficibility and the applications are much advanced in Microsoft teams, also the connectivity is great.

What is your favorite aspect of this product?

Cross sharing microsoft 360 files and overall meeting flow is flawless.

What do you dislike most about this product?

Cannot integrate with google products directly.

What recommendations would you give to someone considering this product?

On slow network sometimes it may struggles, need to improve in this.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Saves Time

Muhammad A.

  • Role: Consultant
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Really satisfied & looking forward for new feature

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

deep integration with the Microsoft 365 ecosystem, robust security features, and comprehensive admin controls

What is your favorite aspect of this product?

File sharing and real-time collaboration

What do you dislike most about this product?

Not capturing all the conversation while the caption is on.

What recommendations would you give to someone considering this product?

Go with the full 365 package

Pros

  • Respectful
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

Most Popular Microsoft Teams Comparisons