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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

  • Role: Public Sector
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2023

fantastic product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sahil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent collaboration tool for distant teams !!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

When it comes to project work and distant team cooperation, MS Teams is the ideal tool. Since we are constructing on a Microsoft Active Directory, anyone with an MS account may access it. Before, we struggled with managing duplicate files. We now have a tool that tackles a number of factors in productive collaboration (commenting, sharing files, working in the same document with several people).

What is your favorite aspect of this product?

Simultaneous use of MS Excel, Powerpoint, and Word collaboration amongst several users Features for chat, comments, and alerts Video conversations with note-taking and white-boarding tools Simple integration with other MS programmes, such as Project, One Note, etc.

What do you dislike most about this product?

It needs a strong internet connection to function quickly. You occasionally lose access to your session because it operates slowly. The historical chat search takes a long time.

What recommendations would you give to someone considering this product?

Microsoft Teams is a fantastic tool for teamwork and communication. This includes a lot of features that will improve productivity in a business. We were able to stay organized and communicate with coworkers in a timely manner because to this tool. In the future, I would suggest Microsoft Teams to everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tyra R.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great item

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The profile personalization. Formation of different groups

What is your favorite aspect of this product?

The ease to operate

What do you dislike most about this product?

Sometimes for people not part of the organization it is a little less universally used in comparison to zoom

What recommendations would you give to someone considering this product?

To utilize all of their functions for the best tesults

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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