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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Suhani P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing software for team coordination

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 and Office 365 suite of applications. The core capabilities in Microsoft Teams include business messaging, calling, video meetings and file sharing. Businesses of all sizes can use Teams.

What is your favorite aspect of this product?

Access control of other system Lot of options available for the organisers like Breakout rooms etc. It has a user friendly interface.

What do you dislike most about this product?

It uses lots of computational resources while running and thus, slows down the system sometimes. You cannot delete the message you sent on Microsoft Teams. This feature is really needed at times you send something in the wrong chat. The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened. It uses lots of computational resources while running and thus, slows down the system sometimes. It allows a few channels per team.The number of channels could be increased for better product

What recommendations would you give to someone considering this product?

Easy connection Clear picture and sound Screen sharing feature is awesome one to one and group call and recording Secure way for document sharing and accessing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chelsey B.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Good collaborative product

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Teams has a great layout and design, is very quick and responsive and makes it easy to collaborate with peers within groups.

What is your favorite aspect of this product?

It is really simple and easy to use, it's not complicated and everything is clearly displayed, allowing efficiency and no confusion. I also really like how easy it is to message other colleagues, and create groups for easier collaboration.

What do you dislike most about this product?

The design is quite dated, and there are features that have been removed (use of gifs for example) which I feel removed quite a lot of personality from the product, especially in comparison to other products on the market.

What recommendations would you give to someone considering this product?

If your company is using G Suite I would not recommend this product as there is more difficulty with integration, but if you use Microsoft anyway then it's perfect

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Transparent

Cons

  • Commodity Features
  • Vendor's Interest First
  • Charges for Enhancements

Fakhri M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product, with no drawbacks

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a collaboration platform that stands out from other similar products due to its comprehensive suite of features. It offers an integrated chat, video conferencing, file sharing, and task management capabilities, as well as the ability to integrate with third-party applications. Additionally, Microsoft Teams provides robust security and compliance features, allowing organizations to securely collaborate with external partners. With its intuitive user interface and powerful collaboration tools, Microsoft Teams is the ideal choice for businesses looking to streamline their communication and collaboration processes

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams video conferencing is the ability to easily connect with colleagues and clients from anywhere in the world. With just a few clicks, I can join a meeting or start an online chat with anyone who has access to the platform. The user-friendly interface makes it easy to share documents, collaborate on projects, and even record meetings for later review. Additionally, the built-in security features ensure that all conversations are kept private and secure.

What do you dislike most about this product?

The audio and video quality can be unreliable at times, making it difficult to communicate effectively, especially during the pandemic times this was the case

What recommendations would you give to someone considering this product?

Microsoft Teams is a great choice for collaboration and communication. It offers a wide range of features that make it an ideal platform for teams of all sizes. It has powerful tools for file sharing, video conferencing, task management, and more. Additionally, its integration with Office 365 makes it easy to access documents and other resources from anywhere. Microsoft Teams also provides robust security measures to keep your data safe and secure. Finally, its user-friendly interface makes it easy to use and navigate. All these features make Microsoft Teams a great choice over its competitors.

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Caring
  • Vendor Friendly Policies

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