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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Harshal G.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Feature-rich with complexity concerns.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out with its deep integration with Microsoft 365, comprehensive feature set, and strong security and compliance offerings.

What is your favorite aspect of this product?

Microsoft Teams include its integration with Microsoft 365 apps.

What do you dislike most about this product?

Its complexity, especially for new users.

What recommendations would you give to someone considering this product?

Consider Microsoft Teams if you need strong Microsoft 365 integration, but invest in training and assess your organization's specific needs for effective use

Pros

  • Helps Innovate
  • Efficient Service
  • Client Friendly Policies
  • Fair

Charul G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Complete instant messaging web.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

What difference Microsoft Teams from other similar products is its integration with other Microsoft Software's such as Microsoft 365 which makes our organization daily task very easy and productive. Our organization uses a lot of Microsoft products and its integration with other products makes our collaboration a very user friendly and productive.

What do you dislike most about this product?

I don't particularly dislike anything about Teams other than its random crashing of Meeting sometimes. Sometimes, it doesn't allow you join a meeting through a meeting link which you will have to attempt numerous times to make it a success. There is also a limited usability when it comes to offline access of Teams which i think could definitely be improved.

What recommendations would you give to someone considering this product?

It is a must have software when it comes to an instant business chat or having a video conference. It comes loaded with so many features and has so much potential in its functionality and would recommend it to every team size.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

DHIRAJ S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Best Meeting and strategy making Tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is almost widely used in every IT industry which makes professionals to work and connect more efficiently even outside of your organization. It makes your meeting more efficient even if you are not able to understand the accent of the client by providing the feature of voice to text recognition which works in real time. Also you can assign tasks , track it and take updates on the teams itself. There are many feature provided with teams like background change, bluetooth integration, video sharing , file transfer etc.

What is your favorite aspect of this product?

Voice to text change that feature helps you to work with the client across the globe without any issue of accent .

What do you dislike most about this product?

It is not light weight . So some times if you are working with multiple application at that teams may be unresponsive.

What recommendations would you give to someone considering this product?

For effective and efficient communication we can consider this platform.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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