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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Miriam W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

It's a breeze to use, Workgroups at Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The greatest benefit this software offers is improved one-on-one communication, which is especially useful while working in silos. One of the numerous advantages of this software is that it facilitates better communication, boosts teamwork, and provides a convenient messaging tool that can be used on the go. Simple options for file sharing and real-time collaboration are provided by this intuitive program. Reducing email traffic and maintaining constant connectivity from remote locations is made possible by using a platform such as Microsoft Teams. In a world where more and more firms are moving to a remote workforce, this app's high-quality

What is your favorite aspect of this product?

With Microsoft Team, I can use Word, Excel, and PowerPoint in meetings, as well as Coouthring, Outosaving, and Offering to people and Social events, making it one of the most comprehensive options for both individual and group work. Gatherings allows me to schedule meetings, record and provide ideas for those meetings, and use the Whiteboard feature to visually communicate what I'm thinking. It's the ability to put the malleable shape to good use. It is helpful to have the ability to receive messages while making progress, and this framework does just that.

What do you dislike most about this product?

May be sluggish at times; this is mostly dependent on the user's internet speed and the load on the Microsoft Teams server. Certain functions are unavailable on mobile and the app isn't as feature-rich as the desktop edition of Microsoft Teams. Branding and personalization options are restricted, although Teams may be customized to a certain level.

What recommendations would you give to someone considering this product?

Microsoft Teams is a fantastic choice for any organization looking for an internal or external collaboration platform. It's also a good idea if you'd want to work more closely with companies and organizations outside of your own. The chat feature is a quicker and more dependable alternative to email. Quick and easy communication and teamwork are enabled via ad hoc meeting and voicecall.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Santosh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft Office Suite: Teams is integrated with other Microsoft products such as Word, Excel, and PowerPoint. This allows users to access and edit documents directly within Teams, making collaboration on projects more seamless. Video and Audio Conferencing: Teams offers high-quality video and audio conferencing features that allow users to hold meetings with people both inside and outside of their organization. Teams also allows for screen sharing and recording of meetings.Security and Compliance: Teams offers robust security and compliance features, including encryption of data

What is your favorite aspect of this product?

Microsoft Teams meets the needs of both multi-functional teams and remote teams. It includes internal chat, video calls and virtual meetings, file storage and sharing, and the ability to integrate other apps/programs. One of the most useful features is the ability to collaborate on the same document with multiple people at the same time.

What do you dislike most about this product?

The disadvantage would be their chat system. They are having difficulty determining who has sent a chat. In the names section, there is very little indication. I'm constantly looking for the person who sent me a chat message. It only displays 3-4 unread chats or calls. They should simply stand out or be highlighted in some way. It is also difficult to add attachments during a conference call. Some will be permitted, while others will not. There appears to be no reason or explanation.

What recommendations would you give to someone considering this product?

Microsoft Teams is a platform that allows users to communicate and collaborate in real time. Instant messaging, video and audio conferencing, file sharing and collaboration, integrations with other tools, a mobile app, and built-in tools for specific workflows such as meetings, calling, and teamwork are among its most useful features. Microsoft Teams' primary goal is to improve productivity and collaboration among team members regardless of location.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cristobal T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Microsoft Teams.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

There are many advantages and possibilities and advantages that we have for having this channel among our co-workers, since it is the main means to communicate and share the most important files to solve and fulfill our work at all times, Microsoft Teams is a space completely safe where we can meet and chat about multiple projects of the company with the best options that reinforce our interaction in addition to how dynamic it can be to express an idea so that each one of those involved in the chat can benefit, this program is an extraordinary help to improve administration.

What is your favorite aspect of this product?

Microsoft Teams is a program that strengthens the union between co-workers and company partners, this is possible because this program is the right place to share the most relevant jobs and projects of the company, that is to say that in each of these chats The group benefits each one of the participants and the number of users that can enter is incredible. The good thing and what I love about this program is the good relationship and administration that we have since we applied this program to meet, it is because of this channel where certain ideas and new works of the company are manifested.

What do you dislike most about this product?

I have the duty to emphasize that this program is not simple at all, for a program with a fairly basic mission, the way in which the interface is presented and the steps to execute a function may not be simple at all, and this becomes a rather tedious moment because not all of our co-workers have the prior knowledge to execute this program at one hundred percent.

What recommendations would you give to someone considering this product?

Recommending this program is doing a favor to a work team that needs to reinforce its development, since this program provides an exceptional communication channel for any type of company, you can share a number of files and documents that will make the operation much faster of each of the recipients of the chat, I recommend it because this program can become the first administration tool in a corporate department.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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