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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Anna T.

  • Role: Public Sector
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A well-known communication tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is quick, efficient, and tailored to any organisation. I've used it at both university and my current job. Its works are fantastic. Instant meetings with colleagues from anywhere are beneficial and convenient. Also, by connecting to the Internet, it is accessible from anywhere. We can easilyconnect with different people using this app. We can also edit the message in the chat box.

What is your favorite aspect of this product?

It has an easy-to-use interface. Microsoft Teams is a platform that combines chat, video conferencing, screen sharing, file sharing, and other tools. It allows team members to communicate more easily. Microsoft also provides other apps such as Outlook, Sharepoint, and Drive. Users can create different teams and customise channels using the Teams app. It has improved security features. It is based on Microsoft's secure cloud infrastructure and offers users compliance features as well as enterprise-level security. The Teams app is available for all platforms, including laptops, mobile devices, the web, and desktop computers.

What do you dislike most about this product?

Nothing to dislike about that. When I share my screen in a meeting, this control banner appears at the top of the screen, which is particularly unpleasant when I need to switch to other tabs in the browser.

What recommendations would you give to someone considering this product?

One of the most noticeable benefits of Microsoft Teams is its simplicity. The platform is simple to use and intuitive, making it simple for anyone to get started. The interface is well-designed and well- organized, and the features are easily accessible, allowing teams to collaborate seamlessly and without difficulty.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Yasar P.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Successor of the Skype

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Screen sharing, and emojis' during conference, easy to use, quick user setup.

What is your favorite aspect of this product?

One of the best features of teams is how integrated it is with Office 365. My team can use MS Teams as a single application to coordinate almost all of our work; from communicating with each other, sharing documents, organizing work, and keeping up to date on notifications. Having a single product that can do this makes everything easier as we are not juggling a lot of different applications .Accessing Teams from different devices, whether I'm using my laptop, tablet, or phone, is another feature I value. When I'm on the go or need to work from several locations, this has proven very useful.

What do you dislike most about this product?

I have faced with Teams is how it takes over my computer's audio settings. When I join a meeting or receive a call, the app disables the media keys on my keyboard. When I later use my media keys to play music or video, I hear the Teams ringtone on a loop. It's incredibly frustrating and disruptive, and the only way to re-enable the media keys again is by turning off MS Teams app.

What recommendations would you give to someone considering this product?

MS Teams is helping to improve employee communication and collaboration by making it easier for teams to share files, hold meetings, and work together. Teams is also helping to increase productivity and collaboration by providing an all-in-one hub where team members can easily find and access the resources they need With the ability to break down silos associated with departmental content and to better facilitate conversations between colleagues and business partners, MS Teams is helping to create an environment of open dialogue. Additionally, MS Teams provides an integrated platform for team management, task tracking, and business analytics

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rami I.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use and very easy navigation.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams is simple to use and has been created by highly sophisticated Microsoft software engineers.

What is your favorite aspect of this product?

The logo and its appearance are very memorable

What do you dislike most about this product?

Software updates can take time

What recommendations would you give to someone considering this product?

Watch some short tutorials and you'll get the hang of it very easily

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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