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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Rahul K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful collaboration, but can be overwhelming.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with Microsoft 365, allowing seamless collaboration on Word, Excel, and PowerPoint documents. It offers robust chat, video conferencing, file sharing, and task management features, all within a unified platform. Teams also supports advanced security, compliance, and enterprise-level administration, making it particularly suited for organizations already using Microsoft’s ecosystem.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. It makes collaborating on documents, spreadsheets, and presentations within the app incredibly efficient, allowing users to work in real-time without leaving the platform. This centralizes communication and productivity tools, streamlining workflows for teams.

What do you dislike most about this product?

One of the drawbacks of Microsoft Teams is its complexity and steep learning curve, especially for new users. With so many features, settings, and integrations, it can feel overwhelming to navigate, particularly for smaller teams or those unfamiliar with Microsoft’s ecosystem. Additionally, it can become slow or cluttered when too many channels and files accumulate.

What recommendations would you give to someone considering this product?

For someone considering Microsoft Teams, I'd recommend ensuring your organization already uses or plans to adopt Microsoft 365, as Teams integrates best with those tools. Take time to familiarize yourself with its features and settings, as it can be complex. Start with clear structure and organization in your teams, channels, and permissions to avoid clutter. Also, encourage team members to utilize Teams for both communication and collaboration to fully leverage its capabilities, especially for file sharing and co-editing. Lastly, invest time in training to ensure everyone gets the most out of the platform.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Kanaad Sanjay R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Best software for workplace or team management

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

User interface or user experience they are providing for web application is very easy to use for anyone who want to manage team with the help of this application. Integration with other software like Microsoft PowerPoint, excel, notes etc. is easy and supportable.

What is your favorite aspect of this product?

Audio calling, Video Calling, direct message feature and creation of group for team.

What do you dislike most about this product?

UI interface for mobile application.

What recommendations would you give to someone considering this product?

You can definitely consider Microsoft Teams for team management and day to day activities as it contains many features and capabilities for the same.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Praneetha M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful communication and collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is tightly integrated with the Microsoft 365 ecosystem( Word, Excel, PowerPoint, Outlook and SharePoint), making it more powerful tool for collaboration and teamwork communication. Through chat, video meetings, voice calling, file sharing and collaboration into single platform. This eliminate the need for switching between different tools for different communication needs.

What is your favorite aspect of this product?

Teams allows users to co-author documents in real-time, making it easier for teams to work on shared files directly from withing the platform. Channels in teams help to organize conversations by topic, project or department. This helps by keeping the discussion organized, and everyone involved can follow context easily.

What do you dislike most about this product?

Microsoft Teams is the best tool for team collaboration and communication even during remote work. I have no dislike so far.

What recommendations would you give to someone considering this product?

It's deep integration with other Microsoft tools, enterprise-level security makes it a powerful collaboration and communication platform.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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