What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Natalia L.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Fantastic product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It helps me in providing survey in form creation and questionnaires
What recommendations would you give to someone considering this product?
It is a user-friendly interface and it is AI-DRIVEN
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chintan P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Great platform for collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams works so well with the other Microsoft 365 apps. It’s super easy to switch between chats, video calls, and working on shared files all in one place. It’s not just about messaging or meetings; it brings everything together calendars, to-do lists, and documents—all synced up. Plus, it connects to other apps, which makes it really flexible for any team’s needs.
What is your favorite aspect of this product?
It seamlessly integrates with all the other Microsoft 365 apps. You can be chatting, working on a Word document, scheduling a meeting, and even tracking tasks in Planner all without switching between apps. It makes collaboration feel really fluid and efficient.
What do you dislike most about this product?
I dislike most about Microsoft Teams is how resource-heavy it can be, often eating up CPU and memory, which slows down performance. It also sometimes takes a while to load, especially if you have multiple teams or channels open, making it feel a bit sluggish. Additionally, constant notifications can be overwhelming and make it hard to keep track of important messages.
What recommendations would you give to someone considering this product?
If you're considering Microsoft Teams, I'd recommend using it primarily for team collaboration, especially if you're already in the Microsoft ecosystem. It’s great for communication and file sharing. However, keep in mind that it can be heavy on system resources, so if you have an older computer or many apps running, performance might suffer. Also, be ready for a learning curve when organizing channels and managing notifications. Overall, it's a solid tool but be prepared to optimize it for the best experience.
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time
Lina T.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Fantastic product!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I has a good video web conferencing call meanly used in business planning and management
What is your favorite aspect of this product?
It also aids in screen sharing for the better presentation
What recommendations would you give to someone considering this product?
It is a user-friendly interface
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
