
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews

Mmesoma C.
- Role: Human Resources
- Industry: Insurance
- Involvement: Initial Implementation
Submitted Mar 2025
Microsoft Teams, the all-in-one communication tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It's uniqueness and ability to let team members in a particular company hop on a call differentiates it from other similar products. It also gives you the opportunity to chat a d communicate with everyone directly without having to look for an external communication tool.
What is your favorite aspect of this product?
Chatting and creating different groups with team members.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
Please go ahead and make use of Microsoft Teams. It's an all encompassing tool for effective communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Amine B.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2025
My experience with MS Teams
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Simple and easy to work with
What is your favorite aspect of this product?
It's simplicity and the user friendly interface, very easy to get used to MS Teams
What do you dislike most about this product?
Sometimes the status show away or busy when you are not
What recommendations would you give to someone considering this product?
Probably the best business chat service
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Saves Time

Loritta O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2025
Microsoft Teams: A Comprehensive Collaboration Hub
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams: A Powerful Collaboration Tool for Work and Education Microsoft Teams is a versatile communication and collaboration platform that integrates seamlessly with Microsoft 365. It offers chat, video conferencing, file sharing, and project management features, making it ideal for businesses, remote teams, and educational institutions. Its strength lies in deep integration with apps like Word, Excel, and SharePoint, enhancing productivity. Teams supports large meetings, webinar hosting, and real-time document collaboration. However, its interface can feel overwhelming for new users.
What is your favorite aspect of this product?
Video conferencing
What do you dislike most about this product?
The interface is kind of overwhelming
What recommendations would you give to someone considering this product?
Somewhat recommendable
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic