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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

Chart

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Mmesoma C.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2025

Microsoft Teams, the all-in-one communication tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's uniqueness and ability to let team members in a particular company hop on a call differentiates it from other similar products. It also gives you the opportunity to chat a d communicate with everyone directly without having to look for an external communication tool.

What is your favorite aspect of this product?

Chatting and creating different groups with team members.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Please go ahead and make use of Microsoft Teams. It's an all encompassing tool for effective communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amine B.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

My experience with MS Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Simple and easy to work with

What is your favorite aspect of this product?

It's simplicity and the user friendly interface, very easy to get used to MS Teams

What do you dislike most about this product?

Sometimes the status show away or busy when you are not

What recommendations would you give to someone considering this product?

Probably the best business chat service

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Loritta O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Microsoft Teams: A Comprehensive Collaboration Hub

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams: A Powerful Collaboration Tool for Work and Education Microsoft Teams is a versatile communication and collaboration platform that integrates seamlessly with Microsoft 365. It offers chat, video conferencing, file sharing, and project management features, making it ideal for businesses, remote teams, and educational institutions. Its strength lies in deep integration with apps like Word, Excel, and SharePoint, enhancing productivity. Teams supports large meetings, webinar hosting, and real-time document collaboration. However, its interface can feel overwhelming for new users.

What is your favorite aspect of this product?

Video conferencing

What do you dislike most about this product?

The interface is kind of overwhelming

What recommendations would you give to someone considering this product?

Somewhat recommendable

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

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