What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.8
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Microsoft Teams Reviews
Prince O.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2025
Awesome product! You should give it a try.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams centralizes your access to Microsoft 365 applications, enhancing your efficiency. Seamlessly work with files and documents stored in OneDrive and SharePoint while making calls and hosting video conferences—all within Teams.
What is your favorite aspect of this product?
The singular fact that with Microsoft Teams, you can host audio, video, and web conferences with participants both inside and outside your organization.
What do you dislike most about this product?
The fact that they are making some adjustments without putting into consideration their clients/customers.
What recommendations would you give to someone considering this product?
It is a great product. You will not regret giving it a try.
Pros
- Inspires Innovation
- Saves Time
- Fair
- Helps Innovate
Akua D.
- Role: Consultant
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Feb 2025
Great Product for Team Coordination
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its easy to communicate instantly with team members
What is your favorite aspect of this product?
Video Conferencing
What do you dislike most about this product?
File transfer feature
What recommendations would you give to someone considering this product?
It is good product to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Bala m.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2025
The ultimate collaboration tool.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out from other similar products due to its deep integration with Microsoft 365,making it an excellent choice for businesses already using tools like outlook, SharePoint, and one drive.
What is your favorite aspect of this product?
My favorite aspects of this product is Microsoft 365 integration, chat and video in one platform, robust meeting features, customization & bots. Scalability, collaborative features.
What do you dislike most about this product?
I dislike their complex user interface, heavy system usage, limited free plan, notification overload.
What recommendations would you give to someone considering this product?
I would recommend you to check with your IT infrastructure. And buy the best premium plan accordingly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
