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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
88%
Strategy & Innovation:
86%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Riya S.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Key Aspects of Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Works seamlessly with Outlook, Word, Excel, SharePoint, and OneDrive.

What is your favorite aspect of this product?

Works well for small teams to large enterprises with thousands of users.

What do you dislike most about this product?

Can slow down low-spec devices, consuming CPU and memory.

What recommendations would you give to someone considering this product?

Best for Businesses and organizations using Microsoft 365, remote teams, and enterprises needing secure collaboration.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Respectful
  • Altruistic

Shubham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Teams: Office meeting tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Fully integrated with the rest of the Office environment, most business partners, vendors and clients

What is your favorite aspect of this product?

i liked the quality of audio and video in teams as compare to other tools with screen share it provides the facility to the other people in call by using this feature they can control ur screen also. it automatically creates the group with the accounts who are connected on call if it not exists already. it facilitates the status symbol which tells about ur status like you are busy or on call or available . it also allows you to schedule the meetings.

What do you dislike most about this product?

Bit difficult to take control from remote machine

What recommendations would you give to someone considering this product?

Teams is very useful tool because of its quick video calling chatting. It is very easy to create meeting links in that and share it to our team.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Includes Product Enhancements

Jimmy T.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is the best in project workflows by managing teamwork

What recommendations would you give to someone considering this product?

It is a user-friendly interface and has a good data encryption system

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons