What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 86%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Riya S.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
Key Aspects of Microsoft Teams
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Works seamlessly with Outlook, Word, Excel, SharePoint, and OneDrive.
What is your favorite aspect of this product?
Works well for small teams to large enterprises with thousands of users.
What do you dislike most about this product?
Can slow down low-spec devices, consuming CPU and memory.
What recommendations would you give to someone considering this product?
Best for Businesses and organizations using Microsoft 365, remote teams, and enterprises needing secure collaboration.
Pros
- Continually Improving Product
- Enables Productivity
- Respectful
- Altruistic
Shubham S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Teams: Office meeting tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Fully integrated with the rest of the Office environment, most business partners, vendors and clients
What is your favorite aspect of this product?
i liked the quality of audio and video in teams as compare to other tools with screen share it provides the facility to the other people in call by using this feature they can control ur screen also. it automatically creates the group with the accounts who are connected on call if it not exists already. it facilitates the status symbol which tells about ur status like you are busy or on call or available . it also allows you to schedule the meetings.
What do you dislike most about this product?
Bit difficult to take control from remote machine
What recommendations would you give to someone considering this product?
Teams is very useful tool because of its quick video calling chatting. It is very easy to create meeting links in that and share it to our team.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Includes Product Enhancements
Jimmy T.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Fantastic product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It is the best in project workflows by managing teamwork
What recommendations would you give to someone considering this product?
It is a user-friendly interface and has a good data encryption system
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
