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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Dustin J.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The product is above satisfactory for our Company

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is leading the way in how company's are running their business from anywhere at any point. You are dialed in at any point and place in time. A lot of success has been because of Microsoft Teams.

What is your favorite aspect of this product?

I enjoy using Zoom meetings and managing my calendar. I also enjoy the sharing file tool as well.

What do you dislike most about this product?

If I can click a button and it could do all my work....just kidding. Nothing at this time.

What recommendations would you give to someone considering this product?

Keep doing a great job and your on-call support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

Kruthika T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Seamless collaboration made easy.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is purpose-built to meet the demands of big companies and organizations. It stands out from other collaboration tools by providing top-notch security and compliance features. These include data encryption, multi-factor authentication, and adherence to industry standards like HIPAA and GDPR. This high level of enterprise-grade security makes it an ideal option for businesses that prioritize safeguarding their sensitive data and complying with strict regulations.

What is your favorite aspect of this product?

Microsoft Teams excels in integrating with automated jobs to post messages and notifications, a feature valued by users. By connecting with custom-built connectors or integrations, organizations can automate processes that trigger messages in Teams based on events. This ensures real-time updates on completed tasks, system statuses, or critical events, enhancing productivity and keeping everyone informed. By streamlining workflows and centralizing communication, Teams becomes an agile platform, allowing customized reminders, routine updates, and more, ultimately fostering a proactive and dynamic work culture. The seamless integration with auto

What do you dislike most about this product?

one highly regarded aspect of Microsoft Teams is the seamless call switching capability between mobile and laptop devices. This feature offers exceptional convenience, allowing users to effortlessly transition ongoing calls from their mobile app to their laptop and vice versa. When using Microsoft Teams on a mobile device and needing to switch to a larger screen for a more extended discussion or collaboration, users can seamlessly transfer the call to their laptop. The transition is smooth, without any interruptions, and the call's audio and video quality are consistently maintained.

What recommendations would you give to someone considering this product?

Considering Microsoft Teams for your collaboration needs? Here are some recommendations: First, assess your specific requirements, team size, and remote work needs to see if Teams fits well. Explore its seamless integration with Microsoft 365 and other apps you use. Test guest access if external collaboration is crucial. For large enterprises, review its security features. Check developer capabilities for custom solutions. Ensure compatibility with mobile and desktop devices. Utilize trial periods and seek feedback from current users. Don't forget training and support. Finally, evaluate costs and licensing to align with your budget and expect

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Less Performance Enhancing
  • Slower Product Innovation
  • Charges for Enhancements

Neira H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great product, easy to use

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The interface is designed to be easy for users and facilitates smooth teamwork by combining chat, video conferencing, and file sharing within a single platform. Moreover, it improves productivity and accessibility by seamlessly integrating with Microsoft 365 applications.

What is your favorite aspect of this product?

Video conferencing and collaborative teamwork on the project are facilitated through the use of Teams. The Teams tab is exceptionally impressive.

What do you dislike most about this product?

there are no dislikes

What recommendations would you give to someone considering this product?

MS Teams is essential, especially for Office 365 users. Its features are tailored to accommodate a diverse range of users. The Teams Tab is especially useful for managing projects, task assignments, and more. Additionally, it smoothly integrates with other Office tools, enhancing overall productivity.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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