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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Orlando Nahuel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Excellent service

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Its integration with Office 365 is its killer feature: editing documents live during calls saves hours per week. Compared to Zoom or Slack, its permissions management is more granular (e.g., you can restrict channel access by department). However, it consumes more RAM than its competitors... on older laptops like those used by our tech support team, that's a problem

What is your favorite aspect of this product?

Instant syncing between devices. I can start a meeting on my phone when I get out of the taxi and resume it on my desktop without losing quality. Persistent chat is also golden: I found an eight-month-old message with a fix for a SharePoint bug. Be careful with storage, though: in 2023, we had to purge old files because it saturated the corporate OneDrive

What do you dislike most about this product?

Notification management is chaotic. Even though you set "mention only," you sometimes miss critical alerts because they get buried among trivial messages. The web version also lags behind the desktop app (e.g., it doesn't support custom emojis until 5 minutes later). Our trading team almost lost a deal because of this

What recommendations would you give to someone considering this product?

If you already use Office 365, it's unbeatable. But negotiate the E3/E5 license: the basic version limits key features like retention policies. For remote teams, learn how to use shortcuts (Ctrl+Shift+M to mute is a lifesaver). And keep an eye on your bandwidth: in our Bogotá office, we prioritize QoS to avoid outages during peak hours

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oluwasegun M.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Amazing Team Product. Great Staff Collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is an all encompassing product and adequate provision has been made for different organizations regardless of the size of the organization; SME, Large Corporations, and Multi National Organizations

What is your favorite aspect of this product?

My most favorite part of this product is the multi-faceted functionality that the product possesses.

What do you dislike most about this product?

I beleive some functionality like task board, and notes would help drive efficiency and effectiveness.

What recommendations would you give to someone considering this product?

YOu can utilize the free version and acclamatize yourself with it before making payment for the premium version if your organization is interested in it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Emma D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Intuitive, enhances collaboration & remote work

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Better range of features, ease of use and speed, intuitive,

What is your favorite aspect of this product?

I rely most of video calls and instant messaging in my role. We never had anything like this before Covid, during which we implemented Teams. Instant messaging makes it much easier to communicate quickly with team members and group chats allow this type of quick communication between people working on a particular project.

What do you dislike most about this product?

I would say I rely least on the Teams aspect - rather than posting notices on the team page, my work team usually prefer to use the group chat instead. Not everyone was receiving notifications for the Teams page postings. Amount of notifications - whenever someone reacts to a message or whenever you receive an email with a Teams invite you also receive a notification and it just doubles up what I have to click through to accept/remove notification.

What recommendations would you give to someone considering this product?

Training to learn about full spectrum of use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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