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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Satyanshu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Cross-Platform Compatibility, Linked In-Meeting Collaboration Tools, Scale and Flexibility, Threaded Conversations and Channels, Third-Party App Integrations, Customizable with Power Platform, Security and Compliance, Video Conferencing and Meetings, All-in-One Platform, Collaboration in Real-Time, Deep Integration with Microsoft 365. Overall, Teams’ close integration with Microsoft 365, along with its robust feature set that spans messaging, video calls, and file collaboration, makes it a leading choice for businesses looking for an all-in-one communication and collaboration tool.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its deep integration with Microsoft 365. This integration allows for seamless collaboration on documents, scheduling meetings, and managing tasks without switching between different apps. Being able to co-edit Word documents, analyze Excel sheets, or present PowerPoint slides directly within Teams meetings or channels is incredibly efficient. This unified ecosystem streamlines workflows and boosts productivity, making it easy for teams to collaborate in real time while leveraging the full power of Microsoft’s suite of tools.

What do you dislike most about this product?

I dislike most about Microsoft Teams is its overwhelming notification system. Notifications can quickly pile up, especially in larger teams or organizations where multiple channels, chats, and tasks are active. This makes it difficult to prioritize what's important without feeling distracted. Additionally, managing and filtering notifications within the app could be more intuitive. A more advanced, customizable notification system that allows users to better organize and mute irrelevant alerts would greatly improve the overall user experience.

What recommendations would you give to someone considering this product?

Leverage Microsoft 365 Integration, Organize Channels Effectively, Manage Notifications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

José Antonio P.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Always connected

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The main difference of Teams with others solutions is the integration with all the Microsoft portfolio, like Outlook, Sharepoint, Planner, To do and other. In addition to the features that teams have, using like a hub to have access to the other applications is a great plus that Teams have.

What is your favorite aspect of this product?

The integration with all the other solutions. The easy way to have meetings, videocalls, chat, is the perfect solution to stay connected with all your business.

What do you dislike most about this product?

The only thing that I would like to upgrade is the ability to have full control when someone is sharing me the screen for remote support, it happens that if the user doesn't have full privileges in the PC I can't run some programs or commands.

What recommendations would you give to someone considering this product?

Microsoft Teams would increase the communication in your business, is the perfect solution to stay connected all the time, no matter where you are, you are one call/chat/video away from your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Susmita B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Video Conferencing - Teams excels in robust video conferencing, supporting up to 300 participants in meetings and 10,000 attendees for live events. Seamless Integration - Teams integrates with other Microsoft 365 features, such as Word, Excel, PowerPoint, SharePoint, and Yammer. This allows users to access files from multiple applications in one place. Collaborate on project using Sharepoint

What is your favorite aspect of this product?

Microsoft Teams is the best collaboration tool in the market today. Teams is a hub for collaboration, The real-time collaboration functionality is greatly impressive. With features like document storage, chat, and online meetings, its easy collaborate on documents in real time using built-in Office 365 applications like Word, Excel, and PowerPoint. . Users can work on documents simultaneously, making it easy to ensure everyone is on the same page without dealing with multiple versions of files.

What do you dislike most about this product?

The transcription feature in video calls is poor, Lack of training leading to user frustration when navigating its features

What recommendations would you give to someone considering this product?

People should have training about the solution because there are a lot of apps in Microsoft Teams that you can work on Keep Teams open and use it for internal workflows, and only use email for external communications or non-urgent matters

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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