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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Jivesh P.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy interaction with internal team members

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy file sharing, easy search features and file storage

What is your favorite aspect of this product?

Meetings are super easy to organize and calendar features are good.

What do you dislike most about this product?

Search aspect can be tricky sometimes. Multiple windows do not open easily.

What recommendations would you give to someone considering this product?

Worth the money, easy to use and enhances communication between the internal company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

MOHAMED D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

One of the best in the market

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The numerous features like but are not limited to the shift of team members, the 'who' option to search for people in the entire organization, etc.

What is your favorite aspect of this product?

The screen sharing and take control feature in a few seconds.

What do you dislike most about this product?

It's not that smooth when compared to similar products.

What recommendations would you give to someone considering this product?

To make a lightweight version for those in need.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Jenny H.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, super simple UI

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It can handle a large number of employees working within an organization.

What is your favorite aspect of this product?

I like how easy it was to transition from Slack to Teams. It's super simple to use.

What do you dislike most about this product?

I wish its interface was more modern like Slack, but otherwise, no real dislikes.

What recommendations would you give to someone considering this product?

Not a bad option to use for your company or organization.

Pros

  • Effective Service
  • Trustworthy
  • Efficient Service
  • Caring

Cons

  • Slower Product Innovation
  • Commodity Features

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