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Microsoft Corporation

Microsoft Intune

Composite Score

8.6 /10

CX Score

9.0 /10

153 Reviews Write a Review

What is Microsoft Intune?

Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.

Company Details

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Awards & Recognition

Microsoft Intune won the following awards in the Enterprise Mobile Management category

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Microsoft Intune Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Intune.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Intune?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 80

Mobile Device Management

Application Management

User Privacy

Location Services

Mobile Productivity

Content Management

Reporting

Single Pane of Glass

Security Management

Integration with ITSM and ITAM Tools

Expense Management

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Endpoint Management

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Microsoft Intune Reviews

Bryen H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Management of Office Mobile Apps is superb!

Likeliness to Recommend

9 /10

What differentiates Microsoft Intune from other similar products?

Microsoft InTune support will not support, troubleshoot or help you to troubleshoot issues with native mail app, Gmail or any other third party email app that is not Outlook Sync Delays. Grouping Issues.

What is your favorite aspect of this product?

Multiple Mobile OS support, decent licensing.

What do you dislike most about this product?

Limited feature set for complex deployments.

What recommendations would you give to someone considering this product?

Consult with someone who has deployed SCCM then compare to Intune.

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Caring
Under Delivered

Sukanya S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

reliable and affordable MDM solution

Likeliness to Recommend

10 /10

What differentiates Microsoft Intune from other similar products?

microsoft has a goodwill and effecient customer care available round the clock

What is your favorite aspect of this product?

since GPS tracking is not enabled, so the employees can easily maintain privacy while not at work

What do you dislike most about this product?

it can restrict user operations on the user's personal device thats kind of unwanted interference

What recommendations would you give to someone considering this product?

also look for other alternatives from VMware and Cisco to compare the functionalities matching your requirements and budget

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Tom C.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

A great tool to deploy devices remotely.

Likeliness to Recommend

9 /10

What differentiates Microsoft Intune from other similar products?

Microsoft Intune provides features that differentiates from other products as it integrates with Microsoft other product Azure Active Directory. When deploying devices it automatically joins and names the device while applying all of the polices without the need to be on site.

What is your favorite aspect of this product?

Favourite aspect is the level of information it provides about a device i.e. software installed, bitlocker keys etc and it is easy to navigate.

What do you dislike most about this product?

The policy configuration is not straight forward and is missing a lot of features that you would find from an on-premise domain.

What recommendations would you give to someone considering this product?

Prior to setting the product up training on this would be required to understand the policy configuration and also how to use the autopilot feature. Once this understood it becomes a powerful tool and is great for an internal IT Administrator.

Pros

Unique Features
Saves Time
Client's Interest First
Performance Enhancing

How We Deliver

Microsoft Intune

What is Microsoft Intune?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

2018 Data Quadrant Gold Medalist

Microsoft Intune Ratings

88 Likeliness to Recommend

97 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Intune?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Application Management The ability to deploy applications to any managed device, and then to containerize those applications and manage the data within.

User Privacy How well the solution ensures that the user’s personal data and personal apps are separate from corporate data and corporate management.

Location Services Ability to selectively apply policies or to distribute applications based on the device’s location.

Mobile Productivity How well the solution integrates with business processes, integrates with mobile applications, and enables the user to be securely empowered on mobile devices.

Content Management Able to separate work content and work email from personal content, and able to manage the content within the work container.

Reporting The ability of IT to generate useful reports about mobile devices and mobility services.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

Security Management The ability to deploy security settings to iOS and Android devices, either corporate-issued or personally-owned.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Expense Management Includes reporting and alerting on usage and roaming, application-level data usage, and split billing for voice and/or data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Endpoint Management

Microsoft Intune Reviews

Bryen H.

Management of Office Mobile Apps is superb!

Likeliness to Recommend

Pros

Cons

Sukanya S.

reliable and affordable MDM solution

Likeliness to Recommend

Pros

Tom C.

A great tool to deploy devices remotely.

Likeliness to Recommend

Pros

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Title

2
Since last award

1
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Feature Ratings

Mobile Device Management

Application Management

User Privacy

Location Services

Mobile Productivity

Content Management

Reporting

Single Pane of Glass

Security Management

Integration with ITSM and ITAM Tools

Expense Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support