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Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Acts with Integrity
  • Trustworthy
  • Saves Time

Feature Ratings

Average 83

Security

86

Mobility

86

Drag and Drop Design

83

Field Configuration and Customization

83

Electronic Signatures

82

Workflow Automation

81

Data Analysis and Survey Function

81

State Transformation

80

APIs and Integration

80

Version Management

80

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

86

Ease of Data Integration

83

Quality of Features

83

Ease of IT Administration

82

Vendor Support

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Microsoft Forms Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Solid Product that is easy to use

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Charges for Enhancements
  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Good solution that is easily understandable

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Respectful
  • Helps Innovate

Cons

  • Commodity Features
  • Less Friendly Negotiation
  • Leverages Incumbent Status
  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Generous storage, but not as intuitive as I’d like

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Effective Service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

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