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Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

Down 2
Since last award

88 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
95%
Strategy & Innovation:
90%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

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1% Negative
2% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Security

86

Mobility

85

Drag and Drop Design

84

Field Configuration and Customization

84

Electronic Signatures

82

Workflow Automation

82

State Transformation

81

APIs and Integration

80

Data Analysis and Survey Function

80

Version Management

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

80

Vendor Support

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Microsoft Forms Reviews

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Good Product to sense audience voice

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms seamlessly integrates with the Microsoft 365 ecosystem, making it ideal for businesses already using tools like Excel, SharePoint, and Teams. It's simple, reliable, and offers great accessibility across devices, enabling quick form creation and sharing. No brainer product in Microsoft ecosystem.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Forms is its seamless integration with Excel and other Microsoft 365 tools, which allows for easy data export and management. Its straightforward interface makes form creation and response tracking effortless, especially for businesses already in the Microsoft ecosystem.

What do you dislike most about this product?

Microsoft Forms biggest limitation is its lack of advanced customization and conditional logic. The form design options are basic, and reporting features are somewhat limited. It doesn't offer detailed analytics or flexibility for complex surveys, which makes it less suitable for high-end research.

What recommendations would you give to someone considering this product?

Microsoft Forms is best suited for those already using Microsoft 365 apps, as it integrates seamlessly into workflows like Excel and Teams. It's perfect for quick surveys, quizzes, and forms but might lack advanced features needed for in-depth analysis and customization.

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Enables Productivity

Yogesh G.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Good, as it helps stay within Microsoft ecosystem

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Helps stay within MS ecosystem and makes it easy to prefill data if needed

What is your favorite aspect of this product?

Simple, clean interface, ease of use, intuitiveness.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Good if you are using Microsoft ecosystem across organization.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Craig M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Meets my needs for the most part, Can improve.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms boasts of a collection of advanced features which are just not available on a lot of substitute software programs out there. Some of these advanced features include password protection for Forms and the ability to set expiration dates for Forms we share with respondents.

What is your favorite aspect of this product?

I love Microsoft Forms integration with Excel. This integration has helped me export data from surveys or online forms into Excel easily, for better data analysis purposes. This is of importance since Excel is easily the best spreadsheet for data analysis at the moment.

What do you dislike most about this product?

Microsoft Forms is limited in its ability to allow multiple users collaborate on a form, at the same time. Collaboration supportive mechanisms such as the ability to add comments to survey forms is also non-existent. This makes the process of collecting real-time feedback from my teammates while creating Forms a bit tedious and cumbersome.

What recommendations would you give to someone considering this product?

Proven to be a reliable way to collect data from users via surveys and online forms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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