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Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
4% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Respectful
  • Reliable

Feature Ratings

Average 83

Mobility

86

Security

86

Drag and Drop Design

84

Electronic Signatures

83

Field Configuration and Customization

82

Workflow Automation

82

Data Analysis and Survey Function

82

Version Management

81

APIs and Integration

79

State Transformation

79

Vendor Capability Ratings

Average 82

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

80

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

Alok Kumar D.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Create digital forms quickly with MS Forms

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

User interface, easy to use, easy to integrate, easy to customise, designed templates, easy to access, etc.

What is your favorite aspect of this product?

Intuitive user interface, easy to integrate with other tools instantly, can customize all data according to our requirements. It helps to gather information from employees, clients, customers easily with simple forms, short surveys. Entries can be stored securely wherever you want. You can create poll, quizzes, feedback forms, etc to improve your services. You can set custom templates, fonts as per your form's requirement. You can send the forms through mail, link to anyone. It can be used by both web and mobile devices. During collaboration, meetings you can use poll options by integrating with MS Teams, SharePoint, etc.

What do you dislike most about this product?

Templates, fonts are limited. You can't update any form after submission. If they will add more features it will be the best one. Still we like this tool.

What recommendations would you give to someone considering this product?

I will recommend to users, if you have opted MS Office package then it will be helpful to you and you don't need to invest more in other platforms for this tool. You can easily create forms, surveys for your company, businesses to get feedbacks from your employees, customers, clients to improve your services where it fails. It doesn't require any knowledge to use this. Everyone can use this and with any device.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eduardo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Layout agradável!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Com certeza a integração com outras ferramentas Microsoft como o Microsoft Teams.

What is your favorite aspect of this product?

Integração com plataformas Microsoft.

What do you dislike most about this product?

Personalização ainda um pouco limitada.

What recommendations would you give to someone considering this product?

Recomendo o uso junto a outras ferramentas da Microsoft.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harry P.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Highly customizable forms

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Microsoft forms offers incredible flexibility and can be easily incorporated into other applications as per requirement. It has well detailed documentation and great support staff

What is your favorite aspect of this product?

It has options to use API integrations so that it can be added to other application or web pages with ease

What do you dislike most about this product?

It is not included as part of common Microsoft packages and needs to be purchased separately

What recommendations would you give to someone considering this product?

Microsoft forms offers wider range of features compared to most of its competitors and has a good value for money proposition

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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