What is Microsoft Dynamics 365?
Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
4
Since last award
87 Plan to Renew
5
Since last award
77 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounting and Financial Management
Analytics and Reporting
Customer Relationship Management
Industry Specific Capabilities
Supply Chain Management
Job and Project Management
Governance Risk and Compliance
Procurement Management
Service Management
BI and Performance Management
Human Capital Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
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Microsoft Dynamics 365 Reviews
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
There are key advantages from a business process
Likeliness to Recommend
Pros
- Over Delivered
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Less Reliable
- Less Effective Service
- Wastes Time
SAMIDHA G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2025
ERP and CRM system in one Application
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
It allows to manage all the data like finance, customer support easily with best process.
What is your favorite aspect of this product?
Automated workflow, the process used for finance data
What do you dislike most about this product?
Till now I didn't see any dislike in the application.
What recommendations would you give to someone considering this product?
Best software to use for ERP and CRM in one platform. Very recommended, it will minimize and easy your daily routine task.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Temitope O.
- Role: Finance
- Industry: Retail
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2025
Scalable ERP with Strong Microsoft Integration.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
Microsoft Dynamics 365 ERP differentiates itself with its modular structure, deep Microsoft ecosystem integration, and AI-driven automation.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Dynamics 365 ERP is its seamless integration with the Microsoft ecosystem and modular approach. Unlike traditional ERP systems, it allows businesses to adopt only the modules they need (Finance, Supply Chain, HR, etc.) and scale as they grow.
What do you dislike most about this product?
Its complex setup and customization challenges. While it offers flexibility, configuring the right modules, integrations, and workflows often requires extensive planning and third-party support.
What recommendations would you give to someone considering this product?
Choose the Right Modules – Unlike traditional ERPs, Dynamics 365 is modular. Start with what you need (Finance, Supply Chain, HR, etc.) and expand as your business grows.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
