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Microsoft Dynamics 365 ERP Logo Award Winner Product Badge
Microsoft Dynamics 365 ERP Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score
7.7 /10
CX Score
8.0 /10
Microsoft Dynamics 365 ERP
7.7 /10

What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

Company Details


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Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Supply Chain Management category

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Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

Up 2
Since last award

76 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

Chart

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5% Negative
1% Neutral
94% Positive

Pros

  • Respectful
  • Trustworthy
  • Security Protects
  • Fair

Feature Ratings

Average 79

Inventory Management

86

Supplier Management

82

Customer Service

81

Shipping Management

80

Order Management

80

Returns Management

78

Demand Planning

78

Transportation Management

77

Forecasting and Planning

76

Manufacturing Planning and Production

75

Procurement Management

75

Vendor Capability Ratings

Average 77

Ease of Implementation

80

Breadth of Features

80

Quality of Features

79

Business Value Created

78

Ease of Customization

77

Availability and Quality of Training

77

Usability and Intuitiveness

77

Ease of IT Administration

77

Vendor Support

75

Ease of Data Integration

75

Product Strategy and Rate of Improvement

74

Microsoft Dynamics 365 ERP Reviews

Steven G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2025

Excellent product for all industries

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Its ease to use and its user friendly interface and features

What is your favorite aspect of this product?

Its reliability and the integration it provides for all the business processes

What do you dislike most about this product?

Sometimes it overcomplicates certain configurations

What recommendations would you give to someone considering this product?

To compare it with other available options in the market and that will give them the tools to make an informed decision

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Nyengeterai Faith M.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Work flow process and escalation

What is your favorite aspect of this product?

Ease of escalation and multi phased approval processes

What do you dislike most about this product?

Can Be technical and not easy to understand

What recommendations would you give to someone considering this product?

Good for large organisations

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Candy L.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2023

easy to use

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Good tool, user-friendly

What is your favorite aspect of this product?

Improve efficiency

What do you dislike most about this product?

Based on company budget

What recommendations would you give to someone considering this product?

Worth system to invest

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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