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Messages XR

Composite Score

6.8 /10

CX Score

6.8 /10

43 Reviews Write a Review

What is Messages XR?

Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.

Company Details

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Messages XR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Messages XR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Messages XR?

2% Negative

20% Neutral

78% Positive

Pros

Enables Productivity
Reliable
Respectful
Fair

Cons

Under Delivered

Feature Ratings

Average 79

Location-Based Notification

Weather Alert

Conference Call Support

Contact Information Encryption

Single Sign-On (SSO)

Multi-Channel Mass Notification

Scheduled Messaging

Message Status Reporting

Distribution Lists

Multi-Language Support

Sequential Processing

Vendor Capability Ratings

Average 76

Ease of Implementation

Vendor Support

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Messages XR Reviews

Sam C.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Blackboard keeps people informed!

Likeliness to Recommend

9 /10

What differentiates Messages XR from other similar products?

Blackboard is special because it offers many mass notification features, such as voice recordings, translation, texts, phone calls, and voicemails. It integrates well with other Blackboard products, such as the Blackboard website and app. We can easily use Blackboard to send push notifications to users with the mobile app, and all the information can also be accessed at a later time through the app.

What is your favorite aspect of this product?

My favorite aspect of the product is the ability to quickly select different groups of people to send the same message to. Rather than having to copy-and-paste the same information for each group, I can simply select all applicable checkboxes. I also like how notifications can be scheduled; this greatly improves our efficiency.

What do you dislike most about this product?

The one thing that I've found difficult with Blackboard is the ability to keep our lists up-to-date and contact information relevant. There have been difficulties with syncing, but that's also not entirely Blackboard's fault.

What recommendations would you give to someone considering this product?

I strongly recommend this product. It is essential, especially for emergencies or when your community speaks more than one language. If you are already using other Blackboard products elsewhere, this is a no-brainer to add on to your package.

Pros

Trustworthy
Caring
Respectful
Client's Interest First

Kristin W.

Role: Public Sector
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Blackboard Mass Notifications is a great tool!

Likeliness to Recommend

9 /10

What differentiates Messages XR from other similar products?

I'm not sure what the differences are

What is your favorite aspect of this product?

The ability to contact students in case of an emergency

What do you dislike most about this product?

Training of new staff

What recommendations would you give to someone considering this product?

Research the product and make sure it meets the needs of your organization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Government
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Blackboard systems is easy, effective, and support

Likeliness to Recommend

6 /10

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Commodity Features
Less Efficient Service
Less Inspiring

How We Deliver

Messages XR

What is Messages XR?

Company Details

Need Assistance?

Awards & Recognition

Messages XR Ratings

79 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Messages XR?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Location-Based Notification Target alerts to specific regions or business locations.

Weather Alert Receive notifications from subscribed weather alert providers.

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Contact Information Encryption Contact information is encrypted.

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Multi-Channel Mass Notification Send emergency mass notifications via multiple channels (e.g. email, phone, or SMS text messaging).

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Message Status Reporting Message receipt confirmation and message status tracking/reporting.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Multi-Language Support Send or translate alerts in multiple languages.

Sequential Processing The ability to set alerts to be sent in a specific order to various audiences.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Messages XR Reviews

Sam C.

Blackboard keeps people informed!

Likeliness to Recommend

Pros

Kristin W.

Blackboard Mass Notifications is a great tool!

Likeliness to Recommend

Pros

Blackboard systems is easy, effective, and support

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Location-Based Notification

Weather Alert

Conference Call Support

Contact Information Encryption

Single Sign-On (SSO)

Multi-Channel Mass Notification

Scheduled Messaging

Message Status Reporting

Distribution Lists

Multi-Language Support

Sequential Processing

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement