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Meltwater Group

Meltwater

Composite Score

7.4 /10

CX Score

7.6 /10

90 Reviews Write a Review

What is Meltwater?

Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.

Company Details

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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

89 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

5% Negative

7% Neutral

88% Positive

Pros

Performance Enhancing
Fair
Acts with Integrity
Inspires Innovation

Feature Ratings

Average 80

Social Asset Management

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Campaign Execution

Social Post Archival

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Social Media Monitoring

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Meltwater Reviews

Sofie I.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

"Excellent product"

Likeliness to Recommend

9 /10

What differentiates Meltwater from other similar products?

Meltwater is capable of monitoring conversations around competitors allowing businesses to stay up-to-date on industry trends.

What is your favorite aspect of this product?

Meltwater help businesses to manage crisis by providing real-time alerts.

What do you dislike most about this product?

Meltwater can be a bit expensive to small businesses with limited budgets.

What recommendations would you give to someone considering this product?

Before choosing Meltwater, one should identify the specific needs of the business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eric P.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

"Excellent Account Group and Simple Interface"

Likeliness to Recommend

10 /10

What differentiates Meltwater from other similar products?

Meltwater's comprehensiveness and ease of use are its two greatest strengths. It helps us measure the number of copies distributed and the amount of interest shown by readers, allowing us to gauge the success of our PR efforts. Knowing this information allows us to avoid wasting time on projects that won't yield a positive return on investment. In addition, I am able to learn more about the preferences of my ideal customers and adjust my marketing strategies and tactics accordingly, so increasing the number of people who become paying customers.

What is your favorite aspect of this product?

Meltwater's intuitive design and insightful analytics are two features I like much. As a result, we are better able to assess the ROI, audience size, and other metrics of our public relations efforts in a short amount of time (ROI). It also enables us to isolate the clicks that have a high potential for converting into income. By using their in-depth knowledge of market tendencies and key performance metrics, we can streamline processes and ensure that all marketing efforts are directed toward achieving set goals rather than spending time on inefficient ones.

What do you dislike most about this product?

I wouldn't say I like how it can sometimes be easy to navigate the search parameters. Additionally, some of the stories in Meltwater's content may not directly relate to our desired topic or product, and this inconsistency limits its effectiveness. Furthermore, not all news sources fully populate into searches on websites like Meltwater, leading us to miss out on specific updates we should know about.

What recommendations would you give to someone considering this product?

It's useful for tracking news during a crisis and gauging public opinion. A digital marketer's prospective audience may be expanded with the use of the tool's assistance in developing an effective marketing plan. The app works well for media monitoring in situations where firms need to address customer complaints and other issues. Meltwater Social generates reportable social listing reports automatically.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rashmi T.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2023

Extremely beneficial for PR execution

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

extremely beneficial for social listening and sentiment analysis

What is your favorite aspect of this product?

Sentiment analysis reports and general data visualization is appealing

What do you dislike most about this product?

back and forth and hard to understand at first

What recommendations would you give to someone considering this product?

Go for it with proper research of your expectations vs. the services

Pros

Continually Improving Product
Efficient Service
Effective Service
Inspires Innovation

How We Deliver

Meltwater

What is Meltwater?

Company Details

Need Assistance?

Meltwater Ratings

79 Likeliness to Recommend

89 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Meltwater?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Social Media Monitoring

Meltwater Reviews

Sofie I.

"Excellent product"

Likeliness to Recommend

Pros

Eric P.

"Excellent Account Group and Simple Interface"

Likeliness to Recommend

Pros

Rashmi T.

Extremely beneficial for PR execution

Likeliness to Recommend

Pros

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Title

Feature Ratings

Social Asset Management

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Campaign Execution

Social Post Archival

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement