What is ManyChat?
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
92 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManyChat?
Pros
- Performance Enhancing
- Caring
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Scheduled Availability
Learning and Adaptability
Knowledgebase
Integration With CRM
Workflow Processing
Multi-channel
Translation
Personalized Service
Voice or Text Input
Application Programming Interface
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
ManyChat Reviews
- Role: C-Level
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
Has a lot of potential if they get off FB
Likeliness to Recommend
Pros
- Enables Productivity
- Unique Features
- Saves Time
- Respectful
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service
Tomas E.
- Role: Information Technology
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Nov 2022
Making a business out of it
Likeliness to Recommend
What differentiates ManyChat from other similar products?
They are the top 1 in the market. The software to trust. The most reliable one and having the best human team behind.
What is your favorite aspect of this product?
The capability to create new opportunities for business.
What do you dislike most about this product?
As any growing company and industries, sometimes is hard to follow up with all the details.
What recommendations would you give to someone considering this product?
Do not think about it, try it, and you will never stop using it.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Inspires Innovation
Radsé B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Nov 2022
Incredible social growth tools to capture leads.
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Very good integration with Meta (Facebook & Instagram) products.
What is your favorite aspect of this product?
Respect for the directives and policies of Meta APIs, essential so that Facebook, WhatsApp and Instagram accounts are not blocked.
What do you dislike most about this product?
Inbox and live chat for sale.
What recommendations would you give to someone considering this product?
To capture leads through social networks, it is one of the best platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Caring